CI​/CD & Release Automation Lead

This job is with WTW, an inclusive employer and a member of my Gwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Description

WTW Insurance Consulting and Technology are embracing Continuous Delivery as part of our Software Development Life Cycle. At the heart of this, we are looking for a talented and experienced SaaS / Dev Ops Release Manager to join us to help expand and manage our approach, capabilities, tools, and colleagues to deliver agile release management.

This role will be responsible for and lead key aspects of release management including planning, scheduling, communications, team coordination, deployment, and feature release. You will work closely with teams and stakeholders across the business including product management, engineering, and security to lead continuous release plans and establishing continuous improvement practices.

The Role

As a SaaS / Dev Ops Release Manager, you will :

Release Management & Governance

Establish and manage modern release practices including quality gates, automated checks, and release readiness criteria

Ensure alignment with governance, security, and compliance requirements while minimising manual intervention through automation

Manage risks, dependencies, and release decisions across multiple product teams

Dev Ops & Automation Enablement

Drive the adoption of CI/CD pipelines, release orchestration, and infrastructure automation across teams

Work directly with engineering teams to embed release processes into delivery workflows (e.g. pipelines, Git Ops, environment promotion models)

Identify opportunities to replace manual release activities with automated, repeatable processes

Support teams in implementing progressive delivery techniques (e.g. feature flags, canary releases, blue/green where applicable)

Tooling & Platform Integration

Collaborate with platform and engineering teams to align on Dev Ops tooling, pipeline standards, and release frameworks

Ensure release processes are integrated into developer tooling and platform capabilities, not operated separately

Contribute to standardisation of release patterns across SaaS products

Continuous Improvement & Metrics

Define and track DORA-style metrics (deployment frequency, lead time, change failure rate, recovery time)

Drive continuous improvement through data-led insights

Contribute to the evolution of ICT Dev Ops and SDLC practices

Coaching & Capability Building

Coach teams on Dev Ops practices, automation, and modern release approaches

Help teams transition from manual, process-heavy release management to automated, flow-based delivery

Act as a bridge between engineering, architecture, and governance

Qualifications

What you’ll bring

The essential skills/experience for this position are:

Demonstratable experience (at least 3 years) in release management for a SaaS organisation releasing new features and updates on a frequent (e.g., team sprint) basis to customers

Great working experience of Agile, SDLC and Dev Ops practices to effectively fulfil the role

Experience in modern release management tooling e.g. Service Now, BMC

Managing multiple and varied internal stakeholders and customers and cross-functional teams

Contributions into wider organisational practice improvement and evolution

Knowledge and passion for new techniques to achieve release management goals and evidence to show continual improvement of release management approach

Strong working knowledge of CI/CD pipelines (e.g. Azure Dev Ops, Git Hub Actions) and release automation

Experience implementing pipeline-based release controls, automated testing, and deployment strategies

Understanding of infrastructure as code (e.g. Open Tofu) and environment management concepts

Experience with cloud-nat…