Support Operations Manager

This role has a starting salary of 63,823 per annum based on a 36 hour working week. This role is fixed term until March 2029 with the possibility for further extension subject to funding.

We are excited to be recruiting an Employment Support Operations Manager to join our fantastic team. The contractual base will be Woodhatch Place, Reigate but this is a county-wide hybrid role.

Our Offer to You

• 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service
• Option to buy up to 10 days of additional annual leave
• A generous local government salary related pension
• Up to 5 days of carer's leave and 2 paid volunteering days per year
• Paternity, adoption and dependents leave
• An Employee Assistance Programme (EAP) to support health and wellbeing
• Learning and development hub where you can access a wealth of resources
• Wellbeing and lifestyle discounts including gym, travel, and shopping
• A chance to make a real difference to the lives of our residents

About the team

The Economy and Growth team focuses on growing Surrey's economy working as 'One Council' and ensure no one is left behind. We provide strategic leadership and direct delivery of services in business support, innovation, skills, and places for the benefit of Surrey's 110,000 businesses and 1.2 million residents.

Our work is driven by the belief that we can support our communities and businesses to thrive by supporting residents into the exceptional range of employment and skills opportunities that Surrey offers. Through an employer led model, we oversee programmes which support Surrey residents to find, maintain and remain in work; currently these programmes are funded by DWP through Connect to Work and Work Well.

We are committed to the cross-team consolidation of activity across our area of work and therefore the full integration of these programmes, both with each other and into the wider team, is the fundamental principle on which the post will operate. By working in this way, you will lead the delivery of seamless employment support services through a single coherent front door of support for residents, businesses and employers.

Connect to Work which is in early stages of in-house delivery, uses the established model of Individual Placement and Support (IPS) which is a 'place then train' evidence-based method of supported employment. The SEQF element will be managed by an external delivery partner of which this role will be expected to align operationally. Work Well is an emerging programme built on learnings from a pilot year, as a coaching service, which aligns work and health provision to support residents overcome health-related barriers to remain in or return to work.

Together these programmes, along with our newly devolved Adult Skills fund and access to a strong local skills development offer which includes Skills Bootcamps, provide a coherent employment and skills offer to Surrey's residents and businesses.

About the Role

The postholder will provide the day-to-day oversight and management of integrated front-line employment support services in a fast-paced target driven environment. As part of the operational oversight role, the postholder will be responsible for Team Leaders and associated Employment Specialists and Coaches delivering front line services to Connect to Work and Work Well. The postholder will also manage Community Activators, maximising grassroots and health and community partnerships across the county to ensure high-quality referrals and that our programmes reach those who would most benefit.

The role will be crucial in the continued operational success of Connect to Work, improving operational processes through strong coordination and management of Team Leaders and Employment Specialists to ensure a high-quality service which meets Fidelity requirements. The role will also be responsible for designing and establishing the operational processes for Work Well ahead of launch later in the year and so should have a good understanding of health-related barriers to employment and how 'good work' can support improved health outcomes.

You will be expected to attend one day with the Economy and Growth team in the office (currently Tuesday) and this 'anchor day' is combined with attendance at some in-person meetings, engagement in community settings, delivering and participating in workshops and events, which will require travel across the county. The post reports directly into the Employment Support Strategic Programme Manager and you will be expected to work horizontally with colleagues across the wider Economy & Growth function of over 80 people.

Your application:

In order to be considered for shortlisting, your application will clearly evidence the following skills:

• Substantial operational experience of managing and overseeing employment support programmes at scale, recognising barriers to employment, particularly those relating to health conditions.
• Ability to coach and manage operational front-line teams, with an…