Social Work Improvement Lead - Children's Services

Contract | Civic Recruitment Limited | United Kingdom

Posted On 15/09/2026

Work Experience Management Experience

Interim & Executive Management

City Reigate

Province Surrey

Postal Code RH2

Job Purpose

To lead, manage, and develop the multi-agency Family Safeguarding Hub, ensuring that children, young people, and families receive the right help at the right time. The Service Manager will oversee the effective screening, triage, and allocation of safeguarding referrals, ensuring statutory timescales are met, multi-agency information sharing is effective, and safeguarding risks are appropriately managed. The postholder will provide strategic and operational leadership, drive service improvement, oversee performance and quality assurance, and work collaboratively with partners to improve outcomes for children and families.

• Lead, direct, and manage the Family Safeguarding Hub, ensuring all high-priority referrals are assessed, screened, and allocated appropriately within statutory timescales.
• Provide strategic oversight of multi-agency safeguarding arrangements, ensuring effective collaboration between Children's Services, Police, Health, Education, Early Help, and other partner agencies.
• Ensure robust decision-making processes are in place to identify risk, safeguard children, and promote positive outcomes for families.
• Promote strong partnership working between Early Help Services and the Family Safeguarding Hub, ensuring seamless pathways and timely interventions.
• Oversee information-sharing arrangements across agencies to support effective safeguarding and decision-making.
• Lead on the development and delivery of multi-agency safeguarding training and awareness initiatives.
• Manage the consultation service for professionals seeking advice regarding safeguarding concerns and referral thresholds.
• Develop and maintain a high-performance culture, ensuring compliance with national legislation, statutory guidance, local procedures, and service standards.
• Monitor service performance through the analysis of key performance indicators, quality assurance activity, audits, and performance reporting.
• Lead on quality assurance processes, including referral audits, threshold reviews, case tracking, and continuous improvement initiatives.
• Ensure children, young people, and families' voices are central to service planning, decision-making, and practice development.
• Promote and embed strengths-based practice and motivational interviewing approaches throughout the service.
• Lead, motivate, supervise, and develop managers and staff, ensuring high-quality supervision, workforce development, and retention.
• Manage complex safeguarding issues, escalations, complaints, and operational risks effectively.
• Contribute to strategic planning, service transformation, policy development, and organisational improvement initiatives.
• Represent the service at multi-agency boards, partnership meetings, and safeguarding forums.
• Deputise for the Assistant Director when required and provide leadership across wider Children's Services functions.

• Qualified Social Worker with a recognised Social Work qualification (CQSW, DipSW, Social Work Degree, or equivalent).
• Registered with Social Work England.
• Significant senior management experience within Children's Social Care, Safeguarding, Early Help, or related statutory services.
• Proven experience leading safeguarding services, referral and assessment teams, MASH/Family Safeguarding Hubs, or similar multi-agency environments.
• Extensive understanding of child protection legislation, safeguarding frameworks, statutory guidance, and relevant government policy.
• Stron…