Senior Account Manager – Commercial Hybrid

Hello, we are inTEC!

Our group, spanning the UK and Ireland, consists of over 140 technology and communications experts committed to helping organisations work smarter through technology. We operate across multiple sites, specialising in IT Support, Cloud, Cyber Security, Professional Services, Communications, and Infrastructure, providing a comprehensive and independent technology consultancy service.

We aim to assist organisations in understanding and extracting genuine value from their technology systems and investments. By collaborating with renowned brands across various sectors, as well as numerous independent and state schools, we integrate design, processes, and technology to achieve organisational goals and deliver outstanding client experiences.

Role Profile

An exciting opportunity for an experienced Senior Account Manager to join a fast-paced commercial team, focusing on nurturing strategic customer relationships within
the commercial sector. The role requires working closely with senior stakeholders tolead strategic development initiatives that deliver sustainable ICT impact, while maximising revenue across a broad range of solutions.

• Job Title: Senior Account Manager – Commercial
• Base
  
  Location:
  
  Reigate (Hybrid)
• inTEC Brand: Sweet haven Commercial
• Reports To: Director of Education
• Employment Type: Full Time
• Annual Leave: 21 days per annum
• Salary
  : OTE £55,000 per annum
• Conditions: UK travel / full clean driving licence required

• Build and maintain strong, long-lasting relationships with key commercial clients, serving as the primary point of contact.
• Develop and implement strategic account plans that align with client goals and business growth objectives.
• Collaborate with cross-functional teams to ensure seamless service delivery and client satisfaction.
• Lead contract negotiations and close agreements to maximise profitability while meeting client‑specific business and IT requirements.
• Monitor industry trends and developments within the commercial sector to provide innovative solutions.
• Track account performance and report regularly to internal and external stakeholders.
• Manage account budgets, ensuring financial targets are achieved.
• Act as an advocate for clients, ensuring their needs and feedback are communicated internally.
• Oversee successful project delivery with a focus on quality and efficiency.
• Serve as an escalation point for high‑severity issues, ensuring swift and effective resolutions.

• Strong communication skills, both written and verbal.
• Empathy and customer‑centric mindset, across diverse commercial organisations.
• Leadership, influence, and the ability to inspire teams and clients.
• Proactive problem‑solving abilities.
• Flexibility and adaptability to changing client needs.
• Strategic thinker with attention to detail.
• Passion for business and technology.
• Resilience and persistence in driving success.

• Minimum 5 years of experience in account management, business development, or a related role, ideally within the commercial or IT sector.
• Proven ability to develop and maintain strong client relationships.
• Experience leading and overseeing account management teams.

Qualifications

• Bachelor’s degree in Business Administration, Management, Information Technology, or a related field (preferred, not essential)

• Pension contribution
• Ongoing training and certification support
• Opportunities for career progression
• Flexible and hybrid working arrangements

• Be part of a fast‑growing, high‑performing business
• Work on large‑scale infrastructure and cloud transformation projects
• Opportunity to influence technical standards and delivery frameworks
• Clear investment in people, training, and career progression

inTEC is committed to creating a diverse…