And Support Officer

Transform Lives and Build Your Career in Housing Support

Help vulnerable individuals overcome addiction, secure stable housing, and rebuild their lives. Join our Reigate team where you'll witness incredible transformations - from helping people in recovery find jobs and homes to supporting families reunite.

I didn t have a reason to change before but thanks to Transform, now I do  - Jon, a Transform Client

We provide housing and support for socially excluded and vulnerable people across Surrey, parts of Berkshire, West Sussex, and the London Borough of Sutton. We believe everyone should live independent and fulfilling lives.

Our Reigate team s proudest moments include helping individuals with substance abuse histories find stability and supporting a local woman to reunite with her children after overcoming alcohol addiction.

Salary - £28,000 per annum plus benefits

Location - Reigate

Full time - 37 hrs per week

You ll join our friendly Reigate team of around 15 people, providing high-quality service to clients across Reigate and East Surrey. You ll work with clients including those with mental health issues, offending histories, and those in recovery from substance misuse.

Your core responsibilities:

• Act as keyworker to clients, helping them achieve goals and live independently
• Assist with housing management activities, including repair monitoring, rent arrears support, and health and safety checks
• Prepare rooms for new residents by assembling furniture and clearing rooms

• Ability to develop non-judgmental professional relationships with clients
• Strong time management skills, delivering outcomes and meeting deadlines
• Enhanced DBS check (completed by us upon successful application)
• Full valid driving licence and use of own car for business purposes

You ll complete a tailored induction programme including online training, in-person training, and shadowing. After two years, you can undertake relevant extended training courses, college courses, Open University degrees, or professional qualifications.

We value all colleagues and offer flexibility to balance personal lives with work. We focus on outcomes and support different ways of working including flexible hours where possible.

Our benefits include:

• 28 days annual leave plus bank holidays (pro rata for part time)
• Additional 1 day per annum wellbeing day
• Defined contribution pension scheme
• Interest-free staff loans
• Option to buy or sell up to five days annual leave per year
• Life assurance cover

At Transform, we re all about celebrating diversity because we know it s key to our success. We re committed to being inclusive, so if you re passionate about what you do and share our values, we want to hear from you!

If you need any adjustments during the application or selection process, please let us know, and we ll be happy to help.