Project Engineer | Hybrid

Annual leave 20 days, increasing with level of service

Up to £50,000, depending on experience

Reports to

Head of Project Management

Sweethaven is part of the inTEC GROUP. We are education technology specialists and have a proven track record working with independent schools and colleges to deliver enterprise-grade IT systems, support and knowledge that enable quality, innovation and excellence in education. Sweethaven education’s offices are in Guildford and Reigate.

Our group, spanning the UK and Ireland, consists of over 200 technology and communications experts committed to helping organisations work smarter through technology.

We operate across multiple sites, specialising in IT Support, Cloud, Cyber Security, Professional Services, Communications, and Infrastructure, providing a comprehensive and independent technology consultancy service.

We aim to assist organisations in understanding and extracting genuine value from their technology systems and investments. By collaborating with renowned brands across various sectors, as well as numerous independent and state schools, we integrate design, processes, and technology to achieve organisational goals and deliver outstanding client experiences.

Our clients enjoy technology services that blend the expertise and scale of a large organisation with the personal touch and sentiment of a family-run business.

The project engineer will be primarily responsible for delivering a wide scope of project tasks that require advanced technical expertise.

Working closely with an aligned Project Manager to ensure project delivery on time and to the highest standard and customer satisfaction, this role involves troubleshooting complex issues, supporting infrastructure projects, and mentoring junior team members.

Strong communication skills are essential, as the role includes direct interaction with clients and internal teams.

Day-To-Day Responsibilities

Project Execution:

• Delivery and implementation of Infrastructure & Modern Work projects, meeting quality assurance standards and exceeding customer expectations.
• Maintain system documentation and update project records.
• Attend both internal and external project meetings as required.
• Ensure all tasks align with cybersecurity best practices.
• Ensure early identification of out of scope works during project implementation and escalate to the Project Manager where out of scope work is requeste.
• Interpret customer requirements; speak with customers to understand their needs and relay this information to the Sales or Project teams.
• Work closely with the aligned Project Manager, keeping them informed of project progress and issues.
• Serve as liaison with other departments in the company to gather technical expertise for supporting colleagues.
• Take ownership of project scheduling when needed and work with the project manager or technical operations manager.

ADDITIONAL DUTIES & RESPONSIBILITIES:

• Provide technical support to members of the technical operations team when requested.
• Ensure sales opportunities are compliant with company policy.
• Provide cross-functional assistance to other departments when needed.
• Develop in-depth knowledge of Sweethaven’s services and projects and how they relate to customers’ needs.
• Test technology and provide a business case for technology Sweethaven should be scoping/providing.
• Improve customer perception and satisfaction.
• Any other reasonable request made by the Company.

Personal Attributes

• Self-motivated with the ability to work in a fast-moving environment.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service abilities.
• Ability to explain technical concepts in simple terms.
• Experience with remote monitoring and management systems.
• Familiarity with cloud/hosted systems and disaster recovery planning.
• Time management and multitasking capabilities.
• Confidence in performing onsite work when required.

Experience & Qualifications

• Knowledge and experience designing, installing, configuring and supporting environments including:
• Microsoft 365 (Exchange Online, SharePoint Online, Teams, One Drive).
• Microsoft Endpoint Manager (Intune).
• Google Workspace.
• Small to medium-sized corporate…