Store Manager in Training

Store Managers‑in‑Training (SMiT)

SMiT roles are designed for aspiring leaders who will develop the skills required to guide team members and ensure the store’s operational success. Working closely with the Store Manager, they will oversee daily operations, cultivate high‑performance culture, and deliver outstanding customer experience.

Base Pay Range

$66,000.00/yr – $66,000.00/yr

What You Will Do

• People Leadership: Partner with the Store Manager in the full cycle of talent fundamentals—hiring, onboarding, coaching, training, development, performance management, termination, culture, and engagement.
• Operational Management: Support the execution of annual plans; quantify business outcomes such as revenue, NPS, job completion rate, time to serve, wiper sales, quality, profitability, COE, and associate retention.
• Store Operations: Lead all aspects of store operations—safety, facility management, inventory, time‑card records, and policy compliance; build a culture focused on memorable customer experience and monitor metrics like NPS.
• Internal
  
  Collaboration:
  
  Work across organizational boundaries with colleagues such as warehouse managers, dispatchers, and field service representatives.
• Operational Best Practices: Implement and enforce playbook best practices; remove obstacles and perform repairs or recalibrations when necessary.
• Perform other duties as assigned and comply with all company policies and standards.

Builds Effective Teams

• Builds trust through intentional relationship building and curiosity.
• Engages the team to create a positive environment and motivates to win.
• Fosters an inclusive team that promotes safety and wellbeing.
• Assesses and selects talent, understanding the impact of talent decisions.

Communicates Effectively

• Conveys information clearly and concisely with empathy.
• Provides direction, sets clear expectations, and ensures shared accountability.
• Actively listens, considers diverse perspectives, and addresses concerns swiftly.

Talent & Retention

• Continuously assesses talent, invests in development, and coaches with candor.
• Maintains flexibility, championing a dynamic and changing environment.

Knowledge of Business

• Learns Safelite’s growing business model and collaborates across peers.
• Makes agile decisions to execute action plans and achieve goals.
• Prioritizes team safety, health & wellbeing for sustainable growth.

Focus on the Customer

• Builds strong customer rapport, anticipating needs.
• Delivers exceptional customer experience and resolves issues swiftly.

Managing Complexity

• Executes standard processes to enhance performance.
• Leverages data to solve problems efficiently.
• Adapts processes while adhering to policies and procedures.

Delivers Results

• Prioritizes team resources and knowledge to achieve their goals.
• Delegates tasks effectively, removes obstacles.
• Holds self and others accountable for results.

Self‑Development

• Invests in personal growth, seeks feedback, and remains resilient.
• Curious about external trends and seeks learning opportunities.

Education Qualifications

• Bachelor’s Degree or equivalent practical experience (Preferred).

Experience Qualifications

• 4–6 years leadership and supervision experience (Preferred).

Skills and Abilities

• Willingness to work across multiple locations within a district.
• Ability to travel up to 5% of the time.
• Proficiency with Microsoft Office, web applications, and general office equipment.

Physical Requirements

• Work primarily at the store location.
• Operate a company vehicle safely, maintaining a valid driver’s license and acceptable driving record.
• Satisfy all PPE requirements (e.g., nitrile gloves).
• Occasionally lift windshields up to 35 pounds.

Seniority Level

• Internship

Employment Type

• Full‑time

Job Function

• Sales and Business Development

Industries

• Vehicle Repair and Maintenance

Our people are passionate about what they do, the product they sell, and the customers they serve. If you’re looking for an opportunity to be part of a work family that values collaboration, innovation, and dedication, we’re the right company for you.

This position description does NOT constitute an employment agreement and is subject to change. Reasonable accommodations will be made under ADA, ADEA, FMLA, and other applicable laws. Physical and mental demands described are illustrative and not job qualification standards.

Safelite welcomes everyone. We value a diverse workforce and are an equal‑opportunity employer.

#J-18808-Ljbffr