Veterinary Receptionist - Reisterstown Pet Resort & Spa

Veterinary Receptionist - Reisterstown Pet Resort & Spa

When you join the team at Reisterstown Pet Resort & Spa in Reisterstown, MD, you are joining a practice built on a foundation of compassionate service since 1990. We are deeply trusted by our community, reflected in our exceptional 4.7‑star Google rating and multiple local “Best of Baltimore” awards. We pride ourselves on being a comprehensive wellness partner, offering full veterinary services including pet wellness, surgery, and emergency care.

We would be honored to partner with you as you pursue an opportunity where you can genuinely do your best work every day.

We believe in investing in the professional future of every individual. Our leadership champions continued education for all teammates, ensuring you have the resources necessary to achieve your career goals. You will collaborate with experienced colleagues, drawing on a collective 50 years of pet handling expertise within the practice. We foster an environment designed for collaboration and long‑term commitment, allowing you to grow both clinically and professionally.

Reisterstown, Maryland, offers the ideal setting for both professional practice and personal life. Located just northwest of Baltimore, Reisterstown is a historic and connected community where local trust translates directly into long‑standing client relationships.

• Handle all pets arriving and departing for services.
• Maintain the physical aspects required by this position.
• Receive and place calls to clients for scheduling and inquiries.
• Prioritize multiple tasks in a calm, organized manner.
• Maintain proper documentation through client and pet records.
• Assist clients by providing necessary instructions, information, invoices, and scheduling all future appointments.
• Utilize computer systems to document instructions, client details, and communicate with clients and teammates.
• Manage the financial needs of the resort by maintaining accurate balances through collection of client transactions, following all cash and credit card handling procedures, and following proper opening and closing procedures.

• Excellent customer service skills and an exceptional level of communication in a professional manner.
• Advocate for pets through client education on grooming, activity recommendations, and all other services/procedures.
• Maintain a positive attitude in all interactions with clients, pets, and other teammates.
• Demonstrate empathy toward clients and treat pets with compassion and respect.
• Utilize standard office/business equipment.
• Flexible schedule including Saturdays and some holiday shifts.
• Experience with software is preferred.
• Ability to work independently on assigned tasks as well as to accept direction on given assignments.
• Possession of organizational skills.
• Critical thinking and problem‑solving abilities.
• Strong verbal and written communication skills, good judgment, and ability to manage stressful situations.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Life Insurance (Basic, Voluntary & AD&D)
• Short Term Disability
• Paid Time Off (Vacation & Public Holidays) – for eligible positions only
• SVP offers educational assistance for qualified teammates to enroll in AVMA‑CVTEA accredited veterinary technician programs
• Teladoc – Free doctor access 24/7
• Discounted Veterinary Care
• Employee Assistance Program (EAP)
• A large network of over 5,000 veterinary professionals who share a common interest in promoting a collaborative working environment and individual career growth
• Opportunity to make an impact in your community while tackling a variety of tasks and helping animals with a great team of people!

Entry level

Full‑time

Health Care Provider

Veterinary Services