Team Member Front of House Night Shift Fulltime

Position Overview

Work with the Leadership Team in pursuit of excellence in Front of House (FOH) Operations (to include Drive Thru). Specifically this role is to serve as a leader, mentor, and ambassador for the FOH Team ensuring that Chick‑fil‑A Reisterstown is successful in the following areas:

• Develop a restaurant culture that encourages the following: A culture of food safety, product knowledge, leadership, stewardship, hospitality, generosity, and excitement. Incorporate this into training, ongoing development, communications, and everyday culture.
• Maintain vision alignment with the Operator and the Leadership Team.
• Ensure stewardship systems are taking place throughout the restaurant.
• Develop leaders in such a way that they are operating as a motivated, high performance team that embodies the vision of Chick‑fil‑A Reisterstown.
• Create a center of excellence for area of responsibility by creating, leading, and implementing systems that will be the standard for innovation, which will produce a high performance team for Chick‑fil‑A Reisterstown.
• Oversee speed of service, hospitality, and completion of goals within FOH.
• Follow all Chick‑fil‑A Reisterstown standards and procedures – ensure and coach team members/leaders to consistently follow all Chick‑fil‑A Reisterstown processes and procedures.
• Work with the Operator and Leadership Team during hiring process, completing resume screening, interviews, and reference checks as necessary.
• Create, maintain, and approve all schedule and shift changes among FOH Team Members – ensure that leaders are finding appropriate coverage for call‑offs and no shows.
• Perform discipline for actions that do not meet Chick‑fil‑A Reisterstown standards and execute discipline documentation for all team members who fail to meet expectations.
• Drive sales growth mentality and encourage creativity and innovation throughout the business.

• Strategic thinker, goal‑oriented, tech‑savvy.
• Great communicator both in handling difficult situations and a diverse team.
• Mature, dependable and results‑oriented.
• Ability to work in a team environment.
• Very detail‑oriented & keenly observant.
• Professional marketing or communications experience.
• Maintains a number of business and professional community contacts.
• Self‑starter, creative and flexible.
• Good business sense, achiever.
• Strong project/time management skills.
• Proven history of consistently performing at a high level.
• Unquestionable integrity that will represent the Chick‑fil‑A brand well.
• Passionate about building relationships with customers and team members.
• Servant spirit with strong sense of stewardship.

• High school diploma or equivalent.
• Strong analytical and problem‑solving skills.

• Experience as a leader within food service operations.
• Years of experience: 2.
• This person must be skilled in time management.
• This person must be self‑directed and highly organized.
• This person must master all knowledge and skills of every position in the restaurant.