Retail Associate Manager Reisterstown | Chartley Dr
Listed on 2026-01-04
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Retail
Retail Sales, Customer Service Rep
We’re a national Wireless Preferred Retailer with 200+ retail stores across the U.S. Since ‘93, we’ve been providing superior service and quality wireless products featuring the latest in technology. As a recognized leader in the wireless retail industry, we consistently deliver the solutions and service our customers demand! Do you think you have what it takes to be an Archer? If so, keep reading!
Arch Telecom’s Retail Associate Managers (RAM) work as part of a Retail Team to bring the brand to life. They live and breathe the brand and Arch Telecom’s Core Values. Our RAMs are brand ambassadors, they create energy and excitement around our products and services. They thrive in a fast‑paced fun environment where customer needs are their first focus. They immerse themselves in meaningful connections with our customers by building new and deepening existing relationships.
They continuously work to build expertise in uncovering our customers’ needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where you will be expected to work with your team to build required skills as well as assist the Retail Store Manager in all operational duties.
- Help customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in‑store.
- Explore individual needs and provide hands‑on demonstrations of the latest and greatest technology in‑store.
- Side‑by‑side selling to find personalized solutions beyond the bare‑bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories to up‑and‑coming Internet of Things (IoT) devices.
- Guide your customers through their purchasing experience with thoughtful questions, informative answers and by sharing your expertise.
- Assist the Retail Store Manager in daily operations and coaching.
- Show how our ever‑expanding coverage stacks up in our customer’s neighborhood, providing them with a lightning‑fast LTE network.
- Explain why plans and services will let our customers live unlimited, feel the love, stay connected and go further.
- Demonstrate how we’re redefining how wireless is done, down to device and account inspection, review and troubleshooting.
- Complete training on in‑store experience, new skills and processes, knowledge of systems and reference resources.
- Collectively own the customer experience and resolve issues, creating a seamless, run‑around‑free environment.
- Successfully identify and handoff small business leads.
- Develop strong peer relationships where we are all accountable for the company’s success.
- Be willing to have a good time while providing first‑class customer experience.
- Leadership.
- Competitive drive and demonstrate the confidence to succeed in a fast‑paced sales environment.
- Willingness to lead your team, sharing best practices while serving customers and providing resolutions to issues.
- Effectiveness with operational, financial and performance management.
- Amazing communication skills, both with your team and customers.
- Prior wireless sales experience.
- Employee Stock Ownership Program (ESOP).
- Competitive hourly pay.
- Bonus earnings.
- Automatic raises when reaching attainable milestones.
- Exciting opportunities for career advancement.
- A culture of care & excellence.
- Health benefits for full‑time employees.
- Be at least 18 years of age.
- High school degree or GED.
- Ability to stand for long periods of time.
- Ability to lift objects weighing up to 25 lbs.
- Reliable transportation.
- Full‑time, 40 hours per week.
Diversity & Inclusion is a foundational principle of Arch Telecom. Embracing a diverse workforce is a significant contributor to our success as an organization. Employees with diverse perspectives, backgrounds, and experiences allow us to better reflect the communities we serve and result in a superior customer and employee experience. We embrace the diversity that makes our employees unique, and we welcome everyone to our team.
YOU BE YOU!
Apply now at
Inquiries:
Seniority level- Entry level
- Full‑time
- Sales and Business Development
- Retail
Reisterstown, MD
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