Retail Store Manager Reisterstown | Chartley Dr

Retail Store Manager - REISTERSTOWN | Chartley Dr

Join to apply for the Retail Store Manager REISTERSTOWN | Chartley Dr role at Arch Telecom.

Arch Telecom’s Retail Store Manager (RSM) leads a Retail Team to bring the brand to life. They live and breathe the brand and Arch Telecom’s Core Values. RSMs lead by example as brand ambassadors, creating energy and excitement around our products and services. They demonstrate how to thrive in a fast‑paced fun environment where customer needs are first focus. They immerse themselves in meaningful connections with our customers, building new and deepening existing relationships.

Their expertise in uncovering customers’ needs fuels a passion to educate, demonstrate and recommend device and service solutions.

• Demonstrate how to help customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in‑store.
• Explore individual needs and provide hands‑on demonstrations of the latest technology in‑store.
• Ensure the store meets or exceeds sales goals, overseeing all store functions from sales and inventory to new store programs and initiatives.
• Sell personalized solutions beyond the bare‑bones device and service plan to keep customers connected to the lifestyle they love.
• Keep the store at its best.
• Approach service and sales needs with patience, honesty and empathy.
• Become proficient in digital tools to enhance interactions and onboarding: cover expanding coverage, plan benefits, device/account inspection, review and troubleshooting.
• Complete trainings on in‑store experience, new skills, processes, systems and reference resources.
• Build relationships with employees across channels to collectively own the customer experience, resolve issues and identify small business leads.
• Develop strong peer relationships and hold accountability for the company’s success.
• Enjoy a good time while providing first‑class customer experience.

• Leadership
• Competitive drive and confidence to succeed in a fast‑paced sales environment.
• Willingness to lead your team, sharing best practices and providing resolutions to issues.
• Effective with operational, financial and performance management.
• Amazing communication skills, both to your team and customers.
• Prior wireless sales experience.

• Employee Stock Ownership Program (ESOP)
• Competitive salary pay
• Bonus earnings
• Automatic raises when reaching attainable milestones
• Exciting opportunities for career advancement
• A culture of care & excellence
• Health benefits for full‑time employees

• Be at least 18 years of age
• Wireless sales experience
• High school degree or GED
• Ability to stand for long periods of time
• Ability to lift objects weighing up to 25 lbs
• Reliable transportation
• Full‑time (45 hours) availability

Diversity & Inclusion is a foundational principle of Arch Telecom. Embracing a diverse workforce is a significant contributor to our success as an organization. Employees with diverse perspectives, backgrounds and experiences allow us to better reflect the communities we serve and result in a superior customer and employee experience. We embrace the diversity that makes our employees unique, and we welcome everyone to our team.

YOU BE YOU!

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Mid‑Senior level

Full‑time

Sales and Business Development