Receptionist​/Administrator - Specialist Children's Services

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

An exciting opportunity has arisen for a motivated and organised Receptionist/Administrator to join the Renfrewshire Specialist Children’s Services Administration Team, based within the Aranthrue Centre, Renfrew. The post provides essential administrative, clerical and reception support to Specialist Children’s Services, helping to ensure the efficient delivery of services for children, young people and families. Working as part of the community administration team, the successful candidate will support clinical services through a range of administrative functions, whilst maintaining a professional, confidential and customer-focused approach at all times.

This role does not meet the eligibility criteria for a Skilled Worker visa or a Health and Care Worker visa. NHS Greater Glasgow and Clyde (NHSGGC) is unable to provide candidates or employees with a Certificate of Sponsorship (COS).

Permanent Role - 36 Hours

Aranthrue Centre

Monday - Friday (09.00 - 17.00)

The post holder will provide comprehensive administrative and reception support to Specialist Children’s Services, acting as a key point of contact for patients, families, members of the public, schools, partner agencies and healthcare colleagues. Responsibilities include managing telephone and face-to-face enquiries, providing reception cover, arranging and amending appointments using electronic patient systems, producing correspondence and reports, maintaining accurate clinical and administrative records, managing mail and email inboxes, supporting records management processes, undertaking data entry and document production, processing procurement requests, monitoring office supplies, and providing cross-cover across the wider administration team.

The role also requires adherence to data protection and information governance requirements, supporting complaints and feedback processes, maintaining health and safety standards, and contributing to the smooth and efficient operation of Specialist Children’s Services.

• Competence in the use of Microsoft Office and standard computer packages, evidenced through experience or formal qualification (e.g. ECDL).
• Knowledge and experience of working within an office or administrative environment.
• Experience of operating office equipment and administrative systems.
• Good verbal and written communication skills with a strong command of English.
• Ability to maintain accurate records and manage confidential information appropriately.
• Understanding of customer service principles and dealing professionally with service users and colleagues.
• Strong organisational and time management skills with the ability to prioritise competing demands.
• Excellent attention to detail.
• Ability to work effectively as part of a team.
• Flexible, motivated and enthusiastic approach to work.
• Previous administrative or reception experience within a healthcare, social care or customer-facing environment is desirable.
• Full induction and orientation programme provided, including service-specific training completed within the first four weeks of employment.
• Ongoing support and development opportunities available through the service and organisational learning programmes.

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