Service Delivery Coordinator

About Beeks

Beeks Group is a leading managed cloud provider exclusively within financial markets. Our Infrastructure-as-a-Service model is optimised for low-latency private cloud compute, connectivity and analytics, providing the flexibility to deploy and connect to exchanges, trading venues and public cloud for a true hybrid cloud experience.

Founded in 2011, Beeks Group is listed on the London Stock Exchange (LSE: BKS) and has enjoyed continued growth each year. Beeks Group now employs over 100 team members across the globe and has an international network of over thirty data centres.

The Service Delivery Coordinator ensures the seamless provisioning and operational readiness of infrastructure services across the Beeks estate. Acting as the primary operational interface between Sales, Engineering, Procurement, Finance, and customers, the role is accountable for end-to-end service order management, from initial order intake through to validated customer handover.

The role provides critical protection of revenue recognition timelines and customer satisfaction by proactively identifying delivery risks, maintaining accurate asset and capacity data, and coordinating the people, processes, and tooling needed to deliver consistently at pace across multiple concurrent work streams.

• Service Order & Deployment Management
  • Own the end-to-end lifecycle of Retail Service Orders (SOs), ensuring all operational steps are executed accurately, on schedule, and in line with agreed process.
  • Engage directly with customers to confirm requirements, delivery timelines, and acceptance criteria prior to deployment commencement.
  • Raise installation tickets inclusive of a technical Statement of Work (SOW) with Smart Hands or Data Centre teams as required, ensuring pre-deployment readiness checks are completed before work commences.
  • Coordinate hardware installation, upgrades, and environment configuration, collaborating with Service Delivery Engineers to prepare for customer handover.
  • Conduct and document post-deployment validation checks; ensure services are confirmed as delivered to specification before marking orders complete.
  • Support incident coordination where deployment-related issues impact customer environments; liaise with NOC and Engineering to ensure clean transition into operational support.
• Infrastructure Capacity & Estate Management
  • Maintain accurate, real-time capacity data across the Beeks estate; track utilisation trends and escape threshold breaches proactively.
  • Perform forward-looking capacity forecasting based on the live sales pipeline, flagging constraints to the Head of Projects and Sales with adequate lead time.
  • Provide data-driven recommendations for estate expansion or optimisation, supported by utilisation reporting.
  • Coordinate monthly cancellations with the NOC to ensure efficient capacity management and accurate estate records.
• Procurement & Hardware Coordination
  • Translate upcoming deployment requirements into hardware procurement requests, specifying quantities, deadlines, and delivery addresses for the Procurement team.
  • Quality‑check inbound shipments against purchase orders; escalate discrepancies or delivery failures that risk installation timelines.
  • Contribute to hardware demand forecasting by sharing pipeline visibility with Procurement in advance of confirmed orders.
  • Coordinate data centre installation schedules and confirm infrastructure readiness prior to hardware arrival on‑site.
• Licensing & Asset Management
  • Request, track, and manage software and platform licensing required to support customer services; ensure licence keys and configuration details are recorded within the relevant installation ticket.
  • Monitor licence renewals and initiate renewal processes with sufficient lead time to prevent service risk.
  • Maintain complete and audit-ready asset records in asset management platforms (including Asset and Nautobot), ensuring all deployment and configuration data is populated promptly and accurately.
• Stakeholder & Customer Engagement
  • Act as the primary operational liaison between Sales and Service Delivery throughout the provisioning lifecycle, providing proactive status…