Shop Supervisor

Shop Supervisor

5 Dunlop Crescent, Renfrew, PA4 8PQ

15 hours per week (including weekends on rota) – fixed term contract.

£12.79 per hour plus reward and benefits scheme.

We are looking for a Shop Supervisor with retail experience and strong customer service skills to support the Renfrew shop and help drive sales while providing support to the community.

• Use retail experience to help drive business, push sales, and achieve targets.
• Lead a team to deliver great customer service to donors and customers.
• Work with the local community to generate donated stock.
• Recruit, train and retain a volunteer team, providing leadership and guidance.
• Set high standards of merchandising and housekeeping, ensuring health and safety is a priority.
• Manage effective stock processes to keep the shop well merchandised with fresh seasonal stock.
• Act as a brand ambassador for Sue Ryder, supporting in‑store campaigns and national fundraising initiatives.
• Manage stock process through the EPOS operation.

• Customer service experience.
• Previous supervisory experience.
• Cash handling and till work.
• Basic IT skills (emails, instant messaging, video calls).
• Organisational skills.
• Experience working alone.

• High street retail, leisure or hospitality background.
• KPI and target experience.
• Charity retail experience.
• Health & Safety knowledge.
• Team player.
• Key holder / opening and closing duties.
• Merchandising and stock rotation.

• 27 days holiday rising to 33 with length of service plus bank holidays (pro rata for part‑time).
• Company pension scheme.
• Staff discount with thousands of retailers.
• Refer a Friend scheme – £250 payment.
• Enhanced maternity, paternity and adoption pay.
• Enhanced sick pay.
• Electric Vehicle scheme.
• Healthcare Cash plan.
• Death in Service benefit.
• Staff discount of 10% on new goods online ryder.org.
• Structured induction programme and learning and development opportunities.
• Access to Employee support programme.

We welcome applications from a diverse range of candidates and provide inclusive recruitment practices. If you require support during the application process, please contact recruitment.