Client Relations & Office Coordinator

ICG Construction & Landscaping is a trusted construction, landscaping, and remodeling company dedicated to delivering high-quality craftsmanship and exceptional service. With years of industry experience, we take pride in our attention to detail, strong client relationships, and commitment to seeing every project through from start to finish.

Behind every successful project is a strong support team. At ICG, our administrative staff plays a vital role in keeping operations running smoothly, supporting field teams, and creating a positive experience for our clients. We value organization, clear communication, and a proactive approach, and we believe that every team member contributes to our success.

If you’re someone who enjoys being the welcoming first point of contact, thrives in a supportive role, and takes pride in helping a team stay organized and efficient,
ICG Construction & Landscaping offers a professional, collaborative environment where your work truly matters.

Client Relations & Office Coordinator

Pay: $18.00–$22.00 per hour DOE
Location: Reno, NV 89511
Job Type: Full-Time | In Person
Immediate Start

Job Description

ICG is looking for an exceptional Client Relations & Office Coordinator to become an important point of connection between our clients and our team.

This is more than a front desk position. We are looking for someone who is warm, professional, highly organized, proactive, dependable, and excellent with people. You will often be the first voice a potential client hears and will play an important role in making sure our clients feel welcomed, informed, and taken care of.

The right person can provide an exceptional client experience while keeping up with a busy, fast-moving office, incoming leads, phone calls, scheduling, follow-up, and multiple priorities.

Most importantly, we are looking for someone who takes ownership and follows through. If you say you'll call a client back, schedule an appointment, send information, or complete a task, we expect it to be handled without someone having to remind you.

Who You Are

• A self-starter who sees what needs to be done and takes initiative
• Friendly, personable, and genuinely enjoys working with people
• Professional and confident communicating with clients, vendors, and team members
• Comfortable handling high-volume calls, emails, leads, and inquiries
• Highly organized and detail-oriented
• Able to manage multiple priorities without letting things fall through the cracks
• A quick thinker with good judgment and common sense
• Tech-savvy and able to learn new systems quickly
• Dependable, punctual, accountable, and proactive
• Someone who naturally follows up and follows through
• Comfortable asking questions when needed but able to work independently
• A team player who is willing to jump in and help wherever needed
• Positive and professional, even during busy or challenging situations
• Interested in growing with the company and taking on additional responsibility

Key Responsibilities

• Create a welcoming and professional experience for every client, vendor, and visitor
• Answer and direct calls using a multi-line phone system
• Respond to incoming client inquiries, emails, and appointment requests
• Receive and help manage new leads
• Gather initial information from prospective clients and ensure leads are routed appropriately
• Schedule appointments, site visits, meetings, and follow-ups
• Assist with calendar coordination for multiple team members
• Maintain consistent communication and follow-up with clients
• Help ensure clients know what is happening and what comes next
• Enter and maintain accurate client and project information
• Complete data entry and maintain organized records
• Track assigned tasks and follow-ups through completion
• Assist with internal communication between office and field…