Order Entry

# Join the ALS Team!## Work Order Entry Apply:
On Site:
Reno, Nevada, United States of America:
Full time:
Posted Yesterday:
R10563

At ALS, we encourage you to dream big.

When you join us, you’ll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future.
** About the Position
** The priority for this position will be to ensure that client work orders are entered into the system accurately and in a timely manner and that all standards are followed by the staff to ensure client instructions are followed accurately.  This position will also assist in the training of the WOE group.
** Specific Responsibilities
*** Processing and filing a variety of paperwork
* Maintains inventory and orders office supplies
* Maintains close liaison with supervisors and other lab staff to ensure the smooth delivery of our services to clients
* Responsible for proper and timely follow-up of client enquiries or requests
* Ensures that work-order write ups are checked and entered accurately and in a timely manner
* Prepares source data for computer entry by compiling and sorting information and establishing entry priorities
* Enters data and maintains entry requirements by following data program procedures. Reviews output to test for accuracy
* Follow up on “On Hold” work orders
* Assists with editing or creating CPT’s as required
* Ensures that ALS Group analytical codes and procedures are being followed
* Maintains communication by referring client inquires to Supervisor or client service personnel
* Provides input on quality improvements to the department
* In consultation with Supervisor, may assist with investigating client enquiries and complaints related to quality issues and suggest proactive actions
* Identifies internal and external problems when they arise
* Communicates with Client Services/Marketing, Quality and V Branch
* Records and files WOE meeting minutes
* Attends WOE peer group meetings.
* Investigates WOE quality and safety incidents and contributes with innovative ideas to improve WOE department quality, safety, and productivity
* Responsible for training and monitoring performance of WOE staff
* Assists with WOE employee performance evaluations
* Assists in keeping WOE staff training records and controlled documents up-to-date
* Maintain a positive work environment through active team participation with a focus on quality customer service and maintaining client confidentiality
* Use correct methods in accordance with the established procedures and schedules while ensuring analytical quality
* Observe established safety regulations and comply with all ALS health and safety policies and procedure
* Other duties as assigned by Manager.
** Required Knowledge, Skills & Abilities
*** Thorough knowledge of WOE procedures and methods
* Pleasant and professional telephone manner
* Organized, highly motivated and customer focused individual
* Detail oriented individual with a strong commitment to quality and safety
* Ability to work independently and/or as part of a team
* Ability to effectively handle a high volume of work and time critical issues
* Strong interpersonal and leadership skills along with the ability to exercise diplomacy and tact
* Familiarity with Webview and StarLIMS
* Familiarity with ALS Group analytical codes and procedures
* Strong keyboarding skills with an emphasis on accuracy
* Excellent English communication skills both written and verbal
* Excellent computer skills including MS Word, Excel and Outlook.
** Required Qualifications
*** Minimum 2 years work experience in a commercial minerals’ laboratory or minerals sample preparation required
* Minimum 1 year experience working within a data entry capacity required
* Completion of an office administration…