Fire Area service support coordinator

• Competitive Starting Pay
• Paid Training
• Global Advancement Opportunities
• Referral Bonuses
• Comprehensive Benefits
• Medical/Dental/Vision insurance
• Health Savings Account (HSA)
• Life Insurance
• 401(k) savings plan with company match
• Short-Term and Long-Term Disability
• Employee Assistance Program
• Wellness Program

The Scheduling Coordinator is responsible for the effective and efficient scheduling of inspections, service appointments, and technician workloads to ensure maximum productivity and customer satisfaction. This position requires a highly motivated, self-driven individual who can thrive in a fast-paced environment while managing multiple priorities simultaneously.

• Highly motivated self-starter with the ability to work independently and take initiative.
• Exceptional multitasking and organizational skills with the ability to manage numerous priorities simultaneously.
• Strong problem-solving, critical-thinking, and decision-making abilities, with the capability to resolve scheduling conflicts and adapt to changing business needs.
• Proficiency with scheduling and workforce management systems, Microsoft Office Suite (Outlook, Excel, Word, Teams), and other business applications
• Dependable attendance and strong time-management skills.
• Ability to work both independently and collaboratively within a team environment.
• Ability to perform effectively in a fast-paced, deadline-driven environment while maintaining a high level of professionalism and accuracy.

• Required - This is a Full On-Site role
• 3-5 years of strong customer service background
• Excellent communication skills.
• Prominent level of organization and ability to multi task a fast-paced work environment.
• Prior work experience as a Fleet scheduler or Service coordinator, very helpful.
• Strong MS Office skills, specifically with Excel
• Preferred Associates or Bachelor’s preferred
• Experience working in a Simplex Grinnell District
• Use of ACE/Oracle systems preferred
• Product knowledge of life safety (fire alarm & sprinkler) equipment preferred
• Prior work experience with scheduling, billing and on-hold resolution very helpful.

HIRING HOURLY RANGE: $25 - $33 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.)

This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply.

To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers.

For details, please visit the About Us tab on the Johnson Controls Careers site at

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law.

To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law.

If you are an individual with a disability and you require an accommodation during the application process, please visit here.

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