Customer Service Specialist

Overview

The Customer Service Specialist serves as the primary liaison between customers, production teams, and supply chain to ensure seamless order execution, exceptional service, and on-time delivery. This role supports a fast-paced manufacturing environment by managing customer accounts, resolving issues proactively, and maintaining accurate order, inventory, and shipment information.

$70,000.00/yr - $75,000.00/yr

• Manage daily customer order processing from entry through shipment, ensuring accuracy in pricing, terms, lead times, and product specifications.
• Serve as the main point of contact for customer inquiries, providing timely and professional communication regarding order status, shipment tracking, product availability, and manufacturing schedules.
• Collaborate with production, planning, purchasing, and logistics teams to ensure on-time delivery and resolve any issues impacting customer commitments.
• Monitor open orders, inventory levels, and production schedules to proactively identify delays or constraints and communicate solutions to customers.
• Maintain customer account information, including contracts, shipping preferences, credit terms, and product requirements.
• Support new product launches, engineering changes, and custom order requests by coordinating with internal teams and ensuring accurate customer updates.
• Process returns, credits, warranty claims, and other after-sale service requests while ensuring compliance with internal policies.
• Assist with forecasting and demand planning by tracking customer usage patterns and communicating trends to planning and operations teams.
• Generate and maintain reports on order accuracy, fill rates, customer KPIs, and service performance to support continuous improvement.
• Identify opportunities to improve customer experience, streamline internal processes, and strengthen cross-functional communication within the manufacturing organization.

• Experience in customer service within a manufacturing, distribution, or industrial environment preferred.
• Strong communication, problem-solving, and organizational skills with attention to detail.
• Ability to thrive in a fast-paced, high-volume environment and manage competing priorities.
• Proficiency with ERP systems (SAP, Oracle, Infor, etc.) and Microsoft Office tools.
• Customer-focused mindset with the ability to build relationships and drive positive customer outcomes.

• Entry level

• Full-time

• Industries:
  Transportation, Logistics, Supply Chain and Storage