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Reservations Supervisor
Job in
Reno, Washoe County, Nevada, 89550, USA
Listed on 2026-01-01
Listing for:
Peppermill Resort Spa Casino
Full Time
position Listed on 2026-01-01
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Event Manager / Planner
Job Description & How to Apply Below
Overview
The Reservations Supervisor is responsible for supervising Reservations agents ensuring they provide efficient and friendly service to all guests. This is an in-person position only.
Responsibilities- Supervise, direct, and coach all agents, providing them feedback, recommendations, and assistance.
- Oversee the reservations team, ensuring excellent guest service by managing service difficulties and prioritizing guest needs.
- Effectively communicate with guests, coworkers and management via email and profile notes.
- Conduct interviews, train, and evaluate Reservation Agents.
- Conduct one on one training with agents.
- Assist with inputting reservations and monitoring and adjusting rates.
- Must be at least 18 years of age.
- High School Diploma or G.E.D required.
- Two or more years’ experience in front desk or reservations are preferred.
- Experience in customer service, public relations and excellent communication skills preferred.
- Capable of learning and effectively using a variety of computer applications and software such as LMS, CMS/ACSC, TIX and more.
- Ability to remain alert in a high volume, ever-changing task environment, follow detailed procedures and ensure accuracy in documentation, communication, and data input.
- Must be able to communicate clearly and effectively in English.
Location:
Truckee, CA
Salary: $68,640.00-$85,000.00
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