Branch Administrator

Overview

Have you ever dreamed of being a hero by protecting the world and all (well, almost all) of its living beings? If so, then WE NEED YOU!

Since 1950, Clark Pest Control has made the lives of people throughout California and northwestern Nevada pest‑free, worry‑free and just plain better.

We maintain excellence in everything we do, from our first point of contact with our customers, through their customized pest control and lawn care treatments, and then into a watchful continuing care program.

We’d love to welcome you to our team. We reward our employees with superior benefits and compensation, and provide extensive ongoing training to provide you with the skills to succeed. We believe it’s important to invest in your career!

Our careers offer the perfect combination of autonomy, accountability, and camaraderie.

Apply in minutes from your mobile phone!

We are seeking an energetic and customer‑focused Branch Administrator to support our teams in the field. The pest control industry is more of a maintenance program to ensure that our customers don’t suffer from recurring pest activity.

What You’ll Do:

• Provide support to all pest and WDO field personnel to include, but not limited to, schedules, schedule changes, schedule blocks, updating account notes, credit card changes, autopay set‑up, payroll issues, uniform needs, etc.
• Provide support and resolution for all escalated customer service issues transferred from the pod and ensure a customer is provided an amazing service experience; work with branch leadership to bring about resolution.
• Answer incoming and make outbound calls to customers to schedule, confirm and follow‑up on service appointments; efficiently identify customer’s concern and evaluate their needs.
• Navigate Pest Pac to track route and optimize/re‑optimize current and future schedules.
• Assist Corporate Payroll personnel to ensure payroll is accurately and efficiently processed.
• Process customer special billing projects as needed.
• Process stops in Pest Pac, include handing any refunds, and work with retention team as needed.
• Maintain Saturday schedules for all field personnel.
• Accurately complete a variety of forms and worksheets including chemical use reports and other statistical data required by the corporate office or any agency.
• Account for company receipts (checks and cash); administer and balance petty cash.
• Collect payment from field personnel; process incoming checks and pouch to Corporate Accounting department.
• Run delinquent accounts report and provide to field personnel; follow up with technician as needed.
• Record and maintain invoices, bills, and receipts for the Branch Manager to code and process.
• Assist corporate HR in processing all new employees; complete all new hire paperwork accurately and promptly.
• Run and review Pest Pac Check Daily and Check Monthly reports.
• Run the Services Not Scanned Report in Pest Pac prior to month‑end closing; resolve accounts.
• Receive interoffice courier pouch each morning and place out for pickup each evening.
• Answer the telephone and direct persons or telephone calls to the appropriate department or person.
• Operate a computer, electronic calculators, fax machines, copiers and other equipment used to affect the efficient, timely operation of the branch.
• Draft accurately spelled and punctuated correspondence.
• Order general office supplies and schedule service of office equipment as needed.
• Assist visitors and/or customers who come into the branch.

What You’ll Need:

• Customer Service – Manage difficult or emotional customer situations; respond promptly to customer needs; solicit feedback to improve service; respond to requests for service and assistance.
• Interpersonal Skills – Focus on solving conflict, not blaming; maintain confidentiality; listen to others without interrupting; keep emotions under control.
• Oral Communication – Speak clearly and persuasively in positive or negative situations; listen and get clarification; respond well to questions.
• Written Communication – Write clearly and informatively; edit work for spelling and grammar; present numerical data effectively; read and interpret written information.
• Basic Literacy –…