Customer Service Associate

Candidates who receive an offer will be required to successfully complete a background check and drug test as a condition of employment.

JOB DESCRIPTION
High school diploma or equivalent. Two years customer service experience. Ability to handle escalated customer situations, recognize patterns in data, information or events in order to draw logical conclusions and make recommendations for action. Available for 24/7 environment, including scheduled and unscheduled overtime and on call duty Respond to customer calls using established conversation model to determine the best solution to meet customer needs, with the focus on first-call resolution and customer satisfaction.

Ability to analyze complex billing, credit and payment situations, follow regulatory requirements to provide the best and most appropriate options to the customer. Interpret and analyze emergency/life threatening situations, place the correct order and take appropriate action to provide for the safety of customers, employees and property. Perform research and follow-up on customer accounts. Make outbound calls to other departments and customers.

Metasys Technologies is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status.