Guest Service Agent

Job Title: Remote Guest Service Agent
Hourly Pay: $15 - $21/hour

Summary:

We are looking for a friendly and enthusiastic Guest Service Agent to join our team! In this role, you will provide exceptional customer service by assisting with check-ins, check-outs, and addressing inquiries or concerns. If you are passionate about hospitality and enjoy creating positive guest experiences, we want you on our team.

Job Responsibilities:

Welcome guests warmly upon arrival

Check guests in and out, ensuring accurate information

Address guest inquiries about services, amenities, and local attractions

Resolve guest complaints or concerns efficiently, ensuring satisfaction

Assist with reservations, updates, and cancellations

Maintain a clean, organized front desk area

Coordinate with housekeeping, maintenance, and other departments

Answer phone calls and respond to emails promptly

Process payments and provide accurate billing statements

• Handle guest requests like wake-up calls, transportation, or special accommodations

Qualifications:

High school diploma or equivalent required

Previous customer service experience, ideally in hospitality

Excellent communication and interpersonal skills

Strong problem-solving abilities with a customer-first mindset

Ability to multitask in a fast-paced environment

• Basic computer skills and hotel management software experience preferred
• Ability to maintain professionalism and a positive attitude

Competitive pay: $15 - $21/hour

Health, dental, and vision insurance plans

Paid time off and sick leave

Employee discounts on accommodations and services