Service Expeditor​/Advisor

# Service Expeditor/AdvisorJC Powersports NV - Reno, NV 89502## Overview Position Type Full Time Job Shift Day Education  Level Not Specified

Travel Percentage None Category Automotive ## Description
** Powersports Service Expeditor / Advisor
**** The Anderson Powersports Service Expeditor / Advisor, in Reno NV, coordinates the service process from customer check-in through final delivery. This position communicates with customers, technicians, and the Parts Department to ensure repair orders are accurate, parts are available, repairs stay on schedule, and customers receive timely updates.
**** Key Responsibilities
*** Greet customers, identify service needs, and write accurate repair orders.
* Provide estimates, explain recommended repairs, and obtain customer approvals.
* Monitor repair orders and coordinate workflow between technicians and Parts.
* Track and expedite parts, backorders, and delays to keep units moving.
* Communicate repair status, changes, and completion times to customers.
* Coordinate warranty, recall, maintenance, and accessory-related work as needed.
* Review completed repairs with customers and coordinate unit pickup.
* Maintain accurate documentation and deliver professional, customer-focused experience.
** Ideal Candidate:
Organized, proactive, mechanically inclined, and customer-focused, with strong communication, follow-through, and multitasking skills in a fast-paced powersports dealership environment.
**** Knowledge Requirements
*** Basic knowledge of motorcycles, ATVs, UTVs, snowmobiles, and other powersports products.
* Understanding of common maintenance, repairs, and service terminology.
* Knowledge of parts ordering, availability, and inventory processes.
* Understanding repair orders, estimates, labor, and parts pricing.
* Familiarity with warranty, recall, and manufacturer procedures.
* Knowledge of dealership service department workflow.
* Basic understanding of service scheduling and technician productivity.
* Familiarity with dealership management systems and parts/service software.
* Understanding of customer service and effective communication practices.## Qualifications Anderson Powersports in Reno, NV is looking for a customer-focused, experienced Powersports Service Advisor to work with our amazing Service Team.  Our Service Advisors should be passionate about customer service and enjoy interacting with people throughout the workday.  In the position, you'll be able to get out from behind the desk and play an active role in the service lane.  

Anderson Powersports will look to you to explain the Service Technician's recommendations to the customer in easy-to-understand language.
** Required

Education and Experience
*** High school diploma or GED.
* 1-3 years sales or technician experience preferred.
* 2-3 years experience as a service writer preferred.
* Excellent communication skills, written and oral required.
** Competencies
* ** Honesty* Integrity
* Flexibility* Communications Skills
* Collaboration Skills
* Customer Focus
* Organized* Technical Capacity
* Teamwork* Strong Work Ethic
** Supervisory Responsibility
** This position has no supervisory responsibilities.
** Work Environment
** This position operates throughout the dealership. Time will be spent outdoors in the weather and elements. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
** Physical Demands
** The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
* While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with…