HVAC & Plumbing Dispatcher

Join a Legacy of Excellence
FULL TIME | MON, THURSDAY, FRIDAY - 7:30AM-4:00PM - TUESDAY AND WEDNESDAY - 9:30am - 6pm

At Goettl, we do things the right way, not the easy way. Since 1939, we’ve been a leader in providing top-tier HVAC and plumbing services, ensuring the highest quality of work and customer satisfaction. As we continue to grow, we’re looking for Dispatchers who take pride in their work and want to be part of a team that values professionalism, integrity, and continuous growth.

• Ongoing Training: Grow professionally and financially with continuous learning opportunities.
• Retirement Savings: 401K with company match.
• Career Growth: Opportunities to advance in multiple locations.
• Work-Life Balance: Paid time off.
• Professional Support: Uniform service and boot allowance.
• Reliable Technology: Centralized scheduling with Service Titan.
• Supportive Team Environment: Work closely with technicians, service teams, and call center staff.

As a Dispatcher
, you’ll be responsible for efficiently coordinating and deploying technicians while ensuring an exceptional customer experience. Your responsibilities will include:

• Dispatching and deploying technicians promptly to meet customer needs.
• Ensuring response times align with company standards and maintenance agreements.
• Attending ongoing training to stay updated on company services and offerings.
• Partnering with service, sales, and operations teams to schedule and reschedule jobs as needed.
• Managing material and equipment ordering.
• Tracking technician locations and updating customers on estimated arrival times.
• Reviewing, verifying, and confirming service calls 24 hours in advance.
• Ensuring the call center has booked calls correctly before dispatching technicians.
• Selling and renewing service agreements.
• Assisting in compliance management for technician documentation.
• Building and scheduling projects efficiently.
• Maintaining clear and accurate communication between technicians, customers, and internal teams.

• Strong organizational and time management skills
• Effective communication and customer service abilities
• Ability to multitask in a fast-paced environment
• Problem-solving skills and ability to manage technician schedules effectively
• Basic knowledge of HVAC and plumbing services (preferred but not required)
• Experience with dispatching software such as Service Titan (preferred)

This position requires prolonged periods of sitting, speaking on the phone, and working on a computer. You must be able to read, write, listen, and communicate effectively both verbally and in writing. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

High School or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.