Enrollment Services Associate

Enrollment Services Associate

Carrington College - Reno, 5580 Kietzke Ln, Reno, NV 89511 Reno , NV 89511 US

Job Number: JA-001130 | Pay Rate: $24.00 - $27.00 per hour | Branch:
Roseville, CA |

Employment Type:

Temp to Hire | Industry: Office & Administrative | Posted:  | Expiry:

100% on campus, No remote, No Hybrid - Full-time - Temp to Hire

The Enrollment Services Associate is responsible for ensuring all prospective and enrolled students receive timely, accurate and compliant information and overall excellent customer service.

Responsibilities:

• Promptly schedule and conduct interviews with prospective students, providing complete and accurate information regarding educational programs, expected outcomes, student services, and financial considerations while determining appropriateness of candidates for enrollment.
• Follow up with both interviewed and enrolled students through to matriculation.
• Ensure compliance in all recruiting activities, adhere to all laws and regulations governing student recruitment activities, and uphold Carrington College's conduct and ethics expectations.
• Conduct a high volume of outbound telephone calls and interviews with prospective students, providing complete and accurate information regarding educational programs, expected outcomes, student services, and financial considerations while determining the appropriateness of candidates for enrollment.
• Meet or exceed all performance metrics and individual production goals.
• Manage workflows to ensure regular, active outreach and follow-up with prospective students interested in interviewing, those who have already interviewed, and enrolled students through to matriculation.
• Learn detailed information regarding all campus program offerings to ensure accurate communication.
• Partner daily with the Student Finance team and each interviewed student to provide necessary information to make an informed decision regarding enrollment and next steps.
• After each contact with prospective and enrolled students, update the Student Information System with detailed notes.
• Exhibit a sense of urgency to follow the application process and assist students with navigating enrollment processes related to timelines and the collection of information and documents required before starting classes.
• Prepare for and participate effectively in student review meetings.
• Network to develop professional relationships to generate relationship inquiries and referrals.
• Provide accurate and timely enrollment forecasts.
• Act on feedback and coaching.
• Takes initiative and is skilled in self-management, demonstrating effective analytical, problem-solving, multi-tasking, and time management skills.
• Use enrollment services tools and data from the student information system and from student review meetings to balance the need to conduct additional interviews and follow up with those who have already enrolled to meet or exceed individual goals.
• Work effectively in a team environment, supporting overall campus goals and objectives.
• Maintain effective communications with all departments of the College.
• Engage with the entire College Campus community, cross-departmental meetings, events and activities as appropriate.
• Complete other duties as assigned.

• Bachelor degree preferred, Associate degree required.
• Minimum of 3 years of high-volume, fast-paced customer service experience.
• Prior Enrollment Services/Admissions or non-durable sales experience a plus.
• Superior organizational, problem-solving, multi-tasking, and time management skills.
• Excellent interpersonal, written, and oral communication skills are required.
• Proficiency with Microsoft Office Suite Outlook, Word, Visio, Excel, and PowerPoint.

Continue with Indeed. Continue with Linked In. Continue with Facebook. Continue with X.