Infinity Rewards Representative

Essential Duties and Responsibilities

• Answer calls and process requests from guests. Make return and follow‑up calls to maintain proper communication with guests.
• Walk the casino floor to meet and greet new and established guests. Sign up new players as needed.
• Maintain constant contact with both internal and external customers to provide optimal guest service, including coordination with various departments.
• Respond to guest inquiries using a positive, clear speaking voice. Troubleshoot concerns regarding data entered into the tracking system, answer questions, and offer assistance to provide guest satisfaction, referring to the appropriate supervisor when necessary.
• Promote Infinity Rewards by creating new accounts, making replacement cards, explaining the club program in detail, and demonstrating the various usage methods.
• Build and maintain good relationships with frequent VIP guests.
• Assist the Promotions team with tournaments, telemarketing, drawings, and special event nights, as needed.
• Evaluate members’ play and issue complimentary rewards based on established guidelines.
• Evaluate and qualify guests for participation with casino floor promotions.
• Utilize all aspects of the Player Tracking System.
• Communicate new ideas to upper management to improve productivity.
• Maintain a working knowledge of the property and current/upcoming special events to advise guests and fellow Team Members whenever possible.
• Assist Shift Managers and Casino Hosts with Infinity Rewards, Promotions, and marketing‑related matters, as needed.
• Assist guests with reservations for restaurants, hotel, etc.
• Facilitate the effective flow of information by attending regularly scheduled departmental meetings.
• Routinely inspect stock of Infinity Rewards printed materials and restock as needed.

Must be 21 years of age or older

Must have casino experience.

Must work weekends.

Casino experience is required. Previous casino marketing experience is a plus.

Candidate must have four to six months of practical experience; any combination of education, training, or experience that provides the required knowledge, skills, and abilities.

Any combination of education, training, or experience that provides the required knowledge, skills, and abilities.

Excellent written and oral communication skills. Must possess interpersonal skills to deal effectively with business contacts and employees at all levels.

Read, speak, and understand English to communicate with guests and fellow employees. Possess strong attention to detail and engaging presentation skills. Ability to effectively present information and respond to questions from groups of managers, staff, clients, and the general public.

Ability to accurately add, subtract, multiply, and divide in all units of measure and calculate figures and amounts. Compute rate, ratio, percent, and create/interpret bar graphs.

Must obtain and maintain appropriate licensing with the Nevada Gaming Board and Alcohol Awareness Card.

Ability to solve practical problems and deal with a variety of concrete variables in situations where limited standardization exists.

Interpret and follow through on a variety of instructions furnished in written, oral, diagram, or schedule form. Excellent time‑management, problem‑solving, and organizational skills are a must.

Employee must have physical stamina and a proper mental attitude to work under pressure in a fast‑paced casino environment and effectively deal with customers, management, team members, and others.

Must be able to sit, stand, walk, and move through all areas of the casino; speak and hear; use hands to feel or handle. May reach with hands and arms above shoulder level; bend, stoop, squat, balance, kneel, lift, and push/pull. May occasionally lift and/or move up to 25 pounds. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

• Entry level

• Full‑time

• Other

• Hospitality