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Event Manager / Planner

VIP Concierge Agent

Job in Reno, Washoe County, Nevada, 89550, USA
Listing for: Peppermill Resort Spa Casino
Full Time position
Listed on 2026-01-02
Job specializations:
  • Entertainment & Gaming
    Event Manager / Planner
  • Hospitality / Hotel / Catering
    Event Manager / Planner
Job Description & How to Apply Below

The VIP Services & Concierge Agent is responsible for providing personalized services such as booking accommodations, dining, and entertainment. Focuses on creating a seamless and memorable experience while building strong relationships to ensure guest satisfaction and loyalty.

Duties:
  • Check-in and check-out all VIP guests
  • Assist in play evaluations for VIP guests - Authority to comp based on tracked play
  • Block rooms for VIP guests and accommodate any special room requests
  • Prepare and serve complimentary drinks for VIP guests
  • Provide support for Special Events functions
  • Maintain appearance and cleanliness of VIP Services and Concierge areas
  • Book restaurant reservations for all on-property outlets
  • Assist all hotel guests by providing information, directions, tours, and entertainment
  • Handle heavy phones in a timely, courteous, and professional manner
  • Input same-day reservations for VIP guests, verifying marketing codes
  • Assist all VIP guests with any requests
  • Answer casino/rewards card questions for all card levels
  • Communicate with hosts, host on duty to resolve guest issues and questions
  • Book cabanas for casino guests
  • Review and respond to all VIP Services email requests from guests or hosts
  • Perform any/all other tasks as requested by a Supervisor/Manager/Director
    • Qualifications:
  • High school diploma or equivalent; college degree preferred
  • Previous experience in related field (Hotel/Casino) preferred
  • Experience with the AS/400 and CMS Tracking System preferred
  • Knowledge of Reno/Sparks/Tahoe area required
  • Must maintain a valid license with the Gaming Control Board
  • Must maintain a valid Alcohol Awareness Card
    • #J-18808-Ljbffr
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