Slot Host

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose and provide people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

• Our Mission: "Create the Extraordinary"
• Our Vision: "We create spectacular worlds that immerse, inspire and connect you. We don't perform magic; we create it with excellence."
• Our Values: "Blaze the Trail, Together We Win, All-In on Service"

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

To create a fun atmosphere in the casino by encouraging guests to sign up for Club Eldorado and to assist in coupon/prize distribution. The employee must be proficient in data entry of all new applications. Explanation of Club Eldorado, promotions, and special event functions. Establishes effective working relationships with co-workers and guests of the Eldorado.

• Provide friendly, courteous, professional service to all patrons of the casino
• Exhibit professionalism during all guest and employee interactions
• Technical skills
• Must have patience when dealing with guests
• Pleasant and outgoing attitude
• Attending special events
• Daily inventory of supplies

• Must have the ability to provide our guests with excellent customer service, have excellent communication skills, observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests
• Must be able to answer phones and display a consistently positive attitude. Must have basic job knowledge and a complete understanding of Club Eldorado
• Must accurately, neatly, and thoroughly complete assigned tasks
• Enter and edit data quickly (mainly new application sign-ups); all should be edited at the point of "sale"
• Prevent duplicate accounts being given
• Must be multi-task oriented. Answer phones in a friendly and speedy manner reciting script provided
• Must understand hotel functions on the computer
• Must be self-motivated and willing to ask questions about projects and procedures
• Must be over 21 years of age to work on casino floor
• Excellent public speaking and communication required
• Education:
  
  High school education or equivalent
• Experience:
  
  At least two years customer service
• Certificate/License:
  Gaming License required

• Must be able to handle stressful situations professionally
• Must be able to walk or stand for eight hours
• Must have excellent hearing to understand what is being said in a noisy atmosphere
• Bring a positive and energetic personality

GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS:
Employee is required to meet and deliver our core values, service standards, and family style service.

PERFORMANCE REQUIREMENTS:
Must have the ability to provide internal/ external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech - both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.

We believe in delivering family-style service-an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation.