Dolan Toyota Service Valet

Job Details

Job Location:

Toyota - Reno, NV 89502

Dolan Auto Group, named Best Place to Work in Northern Nevada, is looking for a Service Valet to be a part of the service customer support team that sets the standard for service in the automotive industry. A Service Valet is responsible for customer support and experience as well as overall cleanliness of service areas

We are an exciting, dynamic, and highly successful team. We are big community supporters and provide a fun, exciting, and collaborative workplace where growth and advancement opportunities abound. We offer a generous comprehensive compensation and benefits package.

Primary duties and responsibilities include, but are not limited to, the following:

• Must be ready for work at start of shift and available to assist guest.
• Maintain positive interactions with co-workers, managers, and customers. Professionalism and courtesy is required at all times.
• Bag all incoming vehicles, this is to include installing paper floor mats.
• Move vehicles forward on service drive (both incoming and outgoing).
• Open the service garage doors for customers as needed (both incoming and outgoing).
• Park vehicles in designated customer parking areas and mark down the spot on the key tag (if vehicle has manual transmission, mark M next to the spot number on tag).
• Promptly take keys to dispatch board and hang up on peg corresponding with the last 2 Numbers on the key tag.
• Abide by speed limit, drive cautiously and safely.
• Promptly retrieve keys from cashier and deliver vehicle down on service drive
  • Remove paper floor mat.
  • Remove bag from seat.
  • Attach new oil change sticker on the upper left corner of windshield (remove old sticker if present).
  • Remove key ring with tag from keys.
  • Remove hangtag from rear view mirror.
• Wipe down customer vehicle (in front of customer if present) after being pulled down on service drive. This includes steering wheel, shifter, driver’s side interior/exterior door handle, and window switches.
• You must be friendly and courteous while interacting with guests.
• If customer has a question in regard to their paperwork, please connect them personally with the advisor that helped them, or a drive manager if not available.
• Deliver customers to appropriate team members in service area.
• Transport and deliver vehicles to all Dolan Auto Group locations. You may also be required to deliver or retrieve vehicles from vendor locations or other dealerships and businesses.
• Shuttle our customers to/from home and work.
• Clean shop equipment when requested.
• Empty all garbage bins on the service drive and garage parking areas.
• Throw tires/boxes away when necessary.
• Fill up shuttle vans and customer cars with gas.
• Maintain cleanliness of shuttle vans.
• Maintain cleanliness of service drive and parking garage areas (including sweeping floors, squeegee drive from water/snow, pick up debris from premises).
• Fill out daily check sheet with initials.
• Work scheduled stations as assigned. (For example, 2 valets we be assigned at cashier after 2:30 p.m. until end of day. Schedule for rotation will be provided).

After 90 days (about 3 months) every full time Dolan Auto Group employee will receive the following benefits:

• Paid Time Off/Vacation.
• Employer Paid Health Insurance.
• Employer Paid Dental Insurance.
• Employer Paid Vision Insurance.
• Employer Paid Short Term Disability Insurance.
• Employer Paid Term Life Insurance.
• Employer Matched Christmas Club Savings Fund.
• Employee pricing on vehicle purchases, service, and parts.
• Training, tuition, and certification reimbursement for job specific training.
• Exclusive employee discounts available through select local businesses.

In addition, optional Allstate supplemental benefits are available at the employee’s expense including additional dental, vision, short term disability, accident, cancer, etc.

At Dolan Auto Group, it’s all about the drive. The drive to do better. To improve each, and every day. To move expectations forward. To break away from the status quo, and to connect to our community like never before. Not only are we big community supporters, but we also provide a fun, fast paced, and rapidly growing workplace where growth and advancement opportunities abound for over 600 local residents, we call the Dolan Family.

Dolan Auto Group has been serving the Reno Tahoe community since 1982, currently employing over 550 local residents. We take pride in being a family owned and operated business dedicated to treating our employees and customers like family, all while working to make a difference in the lives of those in our community who need it most.

• Voted Best Place to Work and received 1st place: 2020, 2021, and 2022.
• Best Place to Work Finalist 2016, 2017, 2018 - voted for by over 550 employees.
• Most Philanthropic Business by NNBW.
• Business Recognition Program Honored by the City of Reno.

• High School diploma or…