Marine Service Advisor in Reno

Job Description Job Description

We are seeking a motivated, customer-focused Marine Service & Parts Advisor to join our team. This position serves as the primary connection between our customers, service technicians, and parts department. The ideal candidate has a strong interest in the marine industry, excellent communication skills, and the ability to manage multiple service and parts needs while providing an exceptional customer experience.

• Greet customers and determine their service, repair, maintenance, and parts needs.
• Write accurate and detailed repair orders and work orders.
• Coordinate service appointments, inspections, repairs, and customer follow-ups.
• Communicate clearly with customers regarding repair recommendations, estimates, timelines, and completion status.
• Work closely with marine technicians to diagnose service needs and develop repair recommendations.
• Prepare and explain parts and service estimates to customers.
• Identify, source, and order marine parts, accessories, and supplies.
• Maintain accurate parts and service records.
• Monitor repair progress and communicate delays or changes to customers.
• Review completed work orders for accuracy before customer delivery.
• Assist with warranty claims and manufacturer requirements when applicable.
• Recommend preventative maintenance, accessories, and additional services based on customer needs.
• Maintain a clean, organized, and professional service and parts environment.
• Follow company safety procedures and marine industry standards.
• Provide professional customer service throughout the entire service experience.
• Report to Service Manager with thorough and direct communication
• Be apart of a team environment, willing to assist in other roles when needed

• Previous experience in marine service, powersports, automotive, RV, or a related industry .
• Knowledge of boats, marine engines, systems, accessories, and parts is highly desirable.
• Strong customer service and communication skills.
• Ability to understand technical information and explain it clearly to customers.
• Strong organizational and time-management skills.
• Ability to multitask in a fast-paced service environment.
• Basic computer skills and the ability to learn dealership/service management software.
• Strong attention to detail and accuracy.
• Valid driver's license with a clean driving record.
• Ability to occasionally lift, move, or handle marine parts and equipment.

• 2+ years of experience in a service advisor, parts advisor, marine technician, dealership, or similar customer-facing role.
• Experience with marine engines, electrical systems, trailers, pumps, plumbing, and general boat maintenance.
• Experience creating estimates and repair orders.
• Experience ordering parts and working with OEM parts catalogs.
• Familiarity with warranty procedures and manufacturer service requirements.

• Customer service
• Sales and relationship building
• Marine product knowledge
• Parts identification and ordering
• Service scheduling
• Estimate preparation
• Problem solving
• Communication
• Organization and time management
• Attention to detail
• Teamwork

• Competitive pay based on experience
• Performance or sales incentives may be available
• Health, dental, and vision benefits
• Paid time off and holidays
• Training and professional development opportunities
• Opportunities for advancement within the marine industry

This position may require working around boats, trailers, marine engines, tools, and shop equipment. The employee may spend time indoors and outdoors and may occasionally need to stand, walk, bend, lift, and move parts or equipment.

The ideal candidate is someone who enjoys boats, people, and…