Poker Room Operations Lead

ESSENTIAL DUTIES AND RESPONSIBILITIES
Primary duties and responsibilities include, but are not limited to, the following:

• Directly supervise and coach hourly team members.

• Maintain proper staffing levels.

• Schedule dealer team breaks and table assignments.

• Report all room, staffing, guest, or dealer needs directly to Poker Manager.

• Supervise and manage waitlist, player tracking, dealer tap ins, and general room procedures.

• Create, enroll, start, supervise, pay, and close poker tournaments according to TDA guidelines.

• Assures compliance with all applicable laws, regulations, policies and rules including but not limited to State Poker regulations and company policies and procedures.

• Assures compliance with Federal regulations including IRS as well as interacts with state gaming regulatory commission as needed.

• Investigates and resolves guest complaints and issues.

• Implements and enforces all departmental and organizational policies, rules and procedures during the events and games.

• Manage and control poker and dealer banks, cash handling, chip fills, chip running and distribution.

• Record, report, and verify payment for all room promotions.

• Update, print, control, and distribute poker reports daily.

• Manage and update poker room MTL and CTR.

• Provide accurate accounting of guest hourly play.

• Maintain and supervise food and drink safety controls for poker room.

• Run food and ice to and from room.

• Ensure cleanliness of poker room.

• Any other duties as assigned within the scope of this position.

KNOWLEDGE/SKILLS/ABILITIES

• Must have an understanding of and comply with all Title 31 rules and regulations.

• Computer skills with the ability to navigate, update, and create reports on Word, PowerPoint, Excel, Bravo, and Synkros.

• Listen and respond to guest and team member inquiries in a positive and professional manner.

• Read, speak and understand the English language in order to communicate with guests and team members.

• Strong knowledge of all poker rules and regulations, along with, the ability to easily coach these rules and regulations to both guests and team members when needed.

• Multi-task while maintaining a calm and pleasant demeanor towards guests and team members.

• Ability of simple reading, writing, math, and task completion skills is required.

• Must have the following skills: compiling, coordination, analyzing, supervising, instructing, following instructions, influencing others, memorization, problem solving, independent judgment, and decision making.

• Flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate.

• Must be a minimum of 21 years of age.

EDUCATION and/or EXPERIENCE

• 1 year previous dealing experience and supervisory experience or any combination of education, training, or experience that provides the required knowledge, skills, and abilities.

CERTIFICATES AND LICENSES

• Must be able to maintain appropriate Gaming License & Alcohol Awareness card.

PHYSICAL DEMANDS

• While performing the duties of this job, the team member is constantly standing, walking, bending over, occasionally sitting, reaching overhead, crouching, and kneeling during the duration of their shift.

• Must be able to lift/carry 25lbs or less constantly occasionally.

• The team member will constantly have repetitive use of both hands and require constant light and firm/strong grasping motions. Finger dexterity of both hands will be constantly required.

• Constant use of vision abilities is required including distance, depth perception, field of vision, and color vision.

• The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

• Work performed indoors, alone and frequently with and around others. Team Member will perform work face-to-face including verbal contact with others on extended shifts around moving objects, computer equipment, electrical devices, and other mechanical devices.

• The noise level in the work environment is loud.

• Team Member may be exposed to dirt/dust, odor, and/or secondhand smoke.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.