Representative II Recovery; Reno, Plano

Representative II Recovery (Reno, Plano)

Location:

Plano, TX, US — Reno, NV, US

Auto req

Title:

Representative II Recovery (Reno, Plano)
Job Function:
Loss Mitigation

Location:

PLANO, RENO
Workplace Category:
Hybrid
Company:
Harley-Davidson Financial Services
Full or Part-Time:
Full Time

Harley-Davidson Financial Services (HDFS), a wholly‑owned subsidiary of Harley-Davidson, Inc., offers a wide range of financial products and services to motorcycle enthusiasts and Harley-Davidson dealerships. Products available to consumers include financing on motorcycles, Motor Clothes™, and parts and accessories; cycle insurance; and extended service plans for Harley-Davidson® motorcycles.

You’ll play a pivotal role in helping us create the company we want to be. And for our employees and H‑D community it’s done through being fair, honest, positive and creative. This isn’t just any company. And yours isn’t just any career. It’s part of your story. Ride with us and make it legendary.

Located just outside of the heart of DFW, and in one of the fastest growing suburbs, the Plano, Texas office serves as one of the Company's two operations centers. It serves as the main hub for HDFS’ Commercial Finance business, and also houses employees representing Rider Services, Underwriting, Risk, Enterprise Project Management, Accounting, Compliance, Human Resources, Global Information Services, Communications, and Legal.

Join our team as a Representative II Recovery (Reno, Plano).

Under general supervision the Recovery Representative II is responsible for skip‑tracing, repossession of charged‑off collateral, and collection of remaining balances via payoff, settlement or payment plan on charged off loans. The Recovery Representative II will handle complex customer and vendor issues including working specialty Active Duty accounts. The Recovery Representative II will assist with training and identifying areas for improvement.

• Assigns charged off accounts to external vendors for skip, collection, and/or repossession purposes to locate customers for collection and or repossession of collateral and assist with Post Recovery and Unsecured Account calls to find resolution
• Determines and effectively collects money through payoff, negotiate settlement or payment arrangements within current thresholds, while maintaining Harley‑Davidson Financial Services (HDFS) and customers best interest.
• Build a solid understanding of various operations within the team, including procedures, protocol with business partners, queue and account workflow/steps/processes, correspondence, along with updating credit bureau agencies.
• Takes an active role in continuous improvement by identifying opportunities, potential solutions, and implementation of solutions
• May serve as a resource/mentor to new Recovery representatives along with assisting with training and handling miscellaneous projects as needed.
• Uses effective time management to ensure customer service experience is satisfactory and meets expectations.
• Has solid and effective understanding of account workflow (sub‑team roles and responsibilities) throughout Servicing and able to interact with all areas within the organization in a professional and effective manner.
• Protection of information and compliance with the law are paramount. Protecting employee, customer and corporate information is everyone's responsibility at Harley‑Davidson Financial Services. All employees must follow established safeguards, including policies regarding data protection, segregation of duties, and access to information based solely on business need. Further, it is the responsibility of all employees to maintain awareness and understanding of relevant laws, regulations, internal policies and procedures, and to comply with all of them.

High School Diploma or Equivalent Required

N/A

Required

• Typically requires a minimum of 2 years of related experience.
• Strong skip‑tracing skills and collection knowledge
• Excellent verbal and written communication skills
• Proven to consistently evaluate and resolve problems
• PC Literate including MS Word, Excel,…