Loss Mitigation Specialist

At Greater Nevada Credit Union, a division of America First, we are committed to making a meaningful difference in the lives of our members, our communities, and one another.

Our team takes pride in serving our members while investing in the communities where we live and work. Our collaborative culture encourages innovation, professional growth, and a shared commitment to delivering exceptional member experiences.

• Make a meaningful difference in the lives of our members and communities
• Be part of a collaborative and supportive team
• Grow your career through learning and development opportunities

Work for an organization committed to helping people and communities thrive

If you're passionate about helping others, building meaningful relationships, working as part of a team, and making an impact, we'd love to meet you!

The Loss Mitigation Specialist is responsible for supporting the overall Risk Management department by handling a variety of responsibilities that include conducting loss mitigation functions that impact department performance ratios (delinquency) relative to a variety of accounts. The position is responsible for helping to reduce losses for the credit union by managing a portfolio of accounts, minimizing risk exposure by focusing on collections of defaulted loans both in a pre-collections, collections, and recovery.

• Coordinate payment arrangements with members, and follow up in a timely manner on such arrangements, properly documenting accounts as contact with each member is made.
• Promote Loan Modifications and Deferments to support GNCU’s membership and contribute to a reduction of overall delinquencies by negotiating solutions that are mutually beneficial to the client and Company.
• Prepare payment agreements for negative share accounts and follow-up on payments.
• Perform logistical, organizational, and report generation duties to support the efficient operation of the assigned areas of expertise, to include the preparation and maintenance of needed reports, tracking statistical information for those reports and balancing the identified reports.
• Coordinate and process bankruptcy litigation.
• Review and analyze transactions and create reports for Federal BSA filing.
• Assist with card disputes and fraud investigations.
• Respond to consumer credit disputes and credit bureau exceptions.
• Conduct a variety of activities relative to collateral repossession and disposal as well as processing efforts relative to total loss of vehicles. Such activities will include researching collateral values, documenting each process and maintaining appropriate records.

• 1 years of Financial Institution experience or Compliance, Lending, Loss Mitigation or Collections experience within a Financial Institution required
• 1 year of Customer Service experience required
• 1 year of Loss Mitigation experience preferred
• Collections experience preferred
• Member services experience a plus
• Dynamic decision-maker
• Excellent written and verbal communication

• Optimizes work processes
• Strategic mindset
• Nimble Learning
• Manages Conflict
• Action Oriented

• While performing the duties of your job, you may regularly be required to sit and use a keyboard, multiple monitors, mouse, and telephone (including repetitive motions with hands, fingers, arms, etc.) for extended periods of time. You may also frequently be required to stand, walk, and reach with hands and arms, bend, and kneel.
• You may occasionally be required to lift and/or move up to 20 pounds.

The Loss Mitigation Specialist position can be located in Reno at the Reno Operations Center location or Carson City at the Eagle Station Admin Location.