Bus Host Multi

• Handles all bus trip duties from double-checking trip supplies to loading and unloading office and bus supplies, to occasionally picking up supplies from outside vendors and delivering and picking up items from other departments while on property.
• Serves continental breakfast including pastries, donuts, hot coffee, cocktails and complimentaries. Calls Bingo, passes out informational flyers and attends to the guests’ needs while the on the bus trip to the property.
• Serves snacks, drinks and puts in a movie for the guests on the Bus trip back from the property.
• Upon arrival at property ensures hotel reservations and check-in are in order; hands guests off to VIP Services or the Hotel Front Desk for continued excellent guest experience for remainder of event/visit.
• Acts as a spokesperson for the Northern Nevada VIP Bus Program, Total Rewards and the Caesars Brand.
• Supports NNV properties by talking to the guests and promoting upcoming property events, promotions as well any pertinent info guests should be aware of regarding the Northern California VIP Bus Program to increase visitation.
• Acts as liaison, communicating guest information and feedback to the Northern California VIP Bus Program Coordinators and Regional Director as well as to property management to ensure and maintain excellent guest relations, consistency and to alleviate potential problems.
• Maintains exceptionally high standard of courtesy, professionalism and discretion in all guest communications and interactions.
• Provides superior guest service using Customer Service skills, Spotlight behaviors and personalized service.
• Solves guest service issues and complaints within established guidelines and under the direction of the Regional Manager.
• Trouble‑shoots problems that may arise during the bus trip as well as when they are on property.
• Demonstrates an upbeat, pleasant and enthusiastic demeanor at all times.

The below statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre‑employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre‑employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre‑employment screening may occur post‑offer.

The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy‑related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

Caesar's Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.