Front Desk Shift Manager- Graveyard- Silver Legacy

WE ARE CAESARS At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission
: “Create the Extraordinary"

Our Vision
: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”

Our Values
: “Blaze the Trail, Together We Win, All-In on Service”

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Provide supervisory assistance, support and job knowledge to the various front office positions.

Supervise day-to-day activities of the front desk clerks and rack clerks

Perform pre-shift briefings for all front desk personnel

Handle any guest complaints/problems

Assist with group and VIP arrivals/departures

Review and make recommendations regarding scheduling

Act as the liaison between the other front office departments regarding requests for service from the hotel guests

Monitor rooms available and the placement of guests

Recommend and assist with the implementation of policies and procedures

Adhere to Payment Card Industry Security Standards (PCI Compliance)

Maintain established procedures of the front desk

Monitor clerk overages and shortages

Train new and existing front desk clerks

Assist guest services area when required

Answer phone calls as well as IVY requests in a timely manner, inputting work orders into Maximo for engineering and housekeeping requests

Monitor upsells through LUXE for agents

Assist with front desk kiosks to make sure they are working correctly

Ensure area is neat and fully stocked at the end of shift

Perform periodic reviews and counseling of employees as needed

Achieve daily maximum occupancy levels

Exemplify our core values, family style service, our mission and vision

Exemplify our DEI (diversity, equity, inclusion) culture

Perform other job‑related duties as assigned

• Excellent communication skills with the ability to read, write, and communicate verbally in English
• Ability to perform basic math functions; use ten-key and computer equipment; supervise and guide staff towards daily goals and objectives; maintain effective working relationships with staff; deal effectively with the public; work flexible hours
• Understand and comply with all company and departmental rules, regulations, policies and procedures
• High School diploma or equivalent

ADDITIONAL REQUIREMENTS

• Must be able to respond to visual and aural cues
• Must have manual dexterity to operate all office equipment
• Must be able to maneuver around office and property
• Must be able to lift and carry up to 30 pounds
• Must be able to bend, crouch, kneel, twist and work at a desk/counter when performing functions of the job
• Office environment may include variable temperature and lighting levels

GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS:
Employee is required to meet and deliver our core values, service standards, and family style service.

PERFORMANCE REQUIREMENTS:
Must have the ability to provide internal/ external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech – both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days…