Global People Services Specialist III

Global People Services Specialist III – IGT

Global People Services Representatives serve as primary contacts for employees and managers regarding general People & Culture (P&C) inquiries. They support HR Business Partners and Centers of Expertise (COEs) through standardized operational processes, offering centralized administrative assistance.

• Manage workforce administration across assigned regions, including hiring, terminations, promotions, transfers, and contract updates.
• Execute P&C transactions in Success Factors for global employees.
• Maintain employee documentation (e.g., personnel files, eligibility confirmations, medical records).
• Respond to employee and manager inquiries per established guidelines.
• Promote and educate employees to use self-service tools such as myGPS.
• Adhere to service level agreements and performance metrics.
• Identify and resolve data discrepancies in P&C actions.
• Administer benefits and retirement plans, liaising with vendors and recommending improvements.
• Ensure up-to-date local policy and benefits information on employee portals.
• Document and respond to P&C queries via myGPS, email, walk‑ins, or calls.
• Assist with P&C communications and language translations.
• Escalate complex issues to Business Partners or COEs.
• Provide input to COEs for P&C initiatives.
• Support work permit documentation.
• Participate in enterprise‑wide projects (e.g., system upgrades, training).
• Collaborate with team members to fulfill deliverables and support peers.
• Handle compliance processing and internal audit requests.
• Contribute to ad‑hoc projects as needed.

• Associate’s degree in Business Administration, Human Resources, or related field (Bachelor’s preferred)
• 1–3 years of HR or service delivery experience

• Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Teams).
• Experience with data entry and HR systems.

• Strong verbal and written communication with tact and diplomacy.
• Customer service excellence across all interaction channels.

• Knowledge of local labor laws.
• Accountability for meeting commitments and timelines.
• Ability to work independently and in matrix teams.
• Strong organizational skills and attention to detail.
• High integrity in handling confidential information.

Base pay ranges from $35,610 to $73,424 USD, depending on experience and the full picture. We also follow all local pay laws and collective bargaining agreements.

• Health, dental, vision, life, accident & disability insurance.
• Tuition reimbursement.
• Paid time off.
• Wellness programs.
• Identity theft insurance.
• 401(k) Savings Plan with company contributions.
• Discretionary bonuses or commissions (role dependent).

Note:

Some programs have eligibility requirements—but we’ll help you navigate those.