Desktop Support Specialist

Director of Research & Recruitment at Lloyd Staffing

Desktop Support Specialist

• Provide Level 2 support for Windows, macOS, and Linux workstations, resolving hardware, software, and network issues.
• Troubleshoot VPN connectivity, Wi‑Fi issues, printers, and remote desktop access.
• Perform system diagnostics, resolve OS errors, and assist with workstation performance optimization.
• Support Microsoft 365 applications including Outlook, Teams, One Drive, and SharePoint.

• Deliver high‑quality technical assistance via phone, email, chat, and in‑person support.
• Maintain professionalism when handling escalated or complex user issues.
• Provide step‑by‑step guidance to end users with varying levels of technical understanding.
• Document issues and resolutions clearly for future reference and knowledge‑base entries.

• Create and manage Active Directory accounts, including password resets, group membership, and permissions.
• Support MFA enrollment and troubleshooting (Duo, Okta, Microsoft Authenticator).
• Configure Exchange mailboxes, distribution lists, and shared mailbox permissions.

• Configure, deploy, and maintain desktops, laptops, monitors, scanners and peripherals.
• Install, configure, and update approved applications.
• Manage antivirus, endpoint protection, and encryption tools (Bit Locker, Crowd Strike, Carbon Black).
• Support SaaS platforms and ticketing tools like Service Now, Jira, and Connect Wise.

• Installing, upgrading, and repairing PC desktops, laptops, and printers. (Mac / OS X a plus)
• Supporting, upgrading and troubleshooting Windows 10.
• Active Directory:
  Experience administering Active Directory user accounts and groups.
• Microsoft 365:
  User Adds/Changes, Email, Sharepoint, and Office Applications.
• iOS and Android mobile devices. (Zebra Android Handheld Scanners a plus)
• Supporting and troubleshooting basic network connectivity, Wi‑Fi, and VPN issues.
• Strong analytical problem‑solving skills.

Unfortunately, the client won't transfer H1B's or sponsor at this time.

• Associate

• Full‑time

• Information Technology

• IT System Operations and Maintenance