Deskside Support Analyst; EUC

Job Description

Infosys is seeking a Deskside Support Analyst (EUC) who has experience in troubleshooting desktop/laptop issues and providing advance onsite IT support for end‑user devices and infrastructure, including hands‑on assistance in data center environments. The role ensures high availability of IT services through proactive maintenance, incident resolution, and collaboration with global IT teams. The incumbent maintains and monitors end‑user workstations and productivity, performs maintenance, software installs, and break‑fix support to enable end‑users to accomplish their work.

The position works closely with various teams to provide input on new functionality, system performance, and capacity management.

• Candidate must be located within commuting distance of Reno, NV or be willing to relocate to the area. Travel in the US may be required.
• Bachelor’s degree or foreign equivalent required. Three years of relevant work experience may be considered in lieu of each year of education.
• At least 2 years of Information Technology experience.
• At least 2 years of experience supporting EUC devices in an IT Infrastructure function.
• Hands‑and‑Feet support for Data Center (Physical Servers, Compute, application, storage, backup, network devices).
• Hands‑on experience with reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, server mounting/movement, racking/stacking, etc.
• Experience installing, configuring, troubleshooting, and maintaining desktop computers, printers, peripheral equipment, and software within established standards and guidelines.
• Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phones and non‑PC equipment such as scanners and printers.
• Provide executive support for clients/vendors to resolve technical issues and manage audio‑visual, conferencing, and related technologies.
• Hands‑on experience with L1 level network troubleshooting and resolution for LAN connectivity.
• Knowledge of Office 365 support, DHCP, DNS, and typical desktop applications (Outlook, MS Teams, Skype, SharePoint, MS Office).
• Support recurring meetings, events, and after‑hours activities as required.
• Strictly adhere to defined SLOs and document incidents, problems, and resolutions for the knowledge base.
• Candidates authorized to work for any employer in the United States without employer‑based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role.

• Planning and coordination skills.
• Good communication and analytical skills.
• Ability to work in a team in a diverse/multiple stakeholder environment.
• Experience and desire to work in a global delivery environment.

• Medical/Dental/Vision/Life Insurance.
• Long‑term/Short‑term Disability.
• Health and Dependent Care Reimbursement Accounts.
• Accident, Critical Illness, Hospital Indemnity, Legal Insurance.
• 401(k) plan with contributions dependent on salary level.
• Paid holidays plus Paid Time Off.

The job entails sitting and working at a computer for extended periods of time. Must be able to communicate by telephone, email or face‑to‑face. Travel may be required as per the job requirements.

Infosys provides equal employment opportunities to applicants and employees without regard to race, color, sex, gender identity, sexual orientation, religious practices and observances, national origin, pregnancy, childbirth, or related medical conditions, status as a protected veteran or spouse/family member of a protected veteran, or disability.