IT Support Specialist

Year Round

Palisades Tahoe

We share the spirit of these legendary mountains with the world.

Palisades Tahoe is the largest ski resort in the Lake Tahoe region, boasting 6,000 skiable acres across eight peaks. The more than 75-year-old resort celebrates a rich history as the host of the 1960 Winter Olympics, the Spring Skiing Capital, and home mountain to dozens of Olympic and World Cup athletes across multiple snow sports. With an average annual snowfall of 400 inches, Palisades Tahoe frequently operates the longest ski and snowboard season in Lake Tahoe.

The European-inspired Village at Palisades Tahoe offers year-round events and over 50 bars, restaurants, and boutiques, many of which are locally owned and operated. Palisades Tahoe is on the Ikon Pass, which offers access to 60+ unique destinations.

• Free skiing + riding privileges to 16 iconic resorts including Palisades Tahoe, Mammoth Mountain, Steamboat, Solitude and more!
• Healthcare options for both Seasonal & Year-Round employees
• Generous discounts on outdoor gear, apparel, etc.
• 401(k) plan with generous company match
• Free lift tickets, plus 50% off lift tickets
• 25%-50% discount at Food & Beverage locations at Palisades Tahoe
• 30% discount at Palisades Tahoe operated retail stores, including The North Face, Oakley and more
• Employee Assistance Program (EAP)

Applicants must be 18 years of age.

Base hourly pay range: $26,00 - $31.00 per hour

The IT Support Specialist is responsible for providing technical assistance, solutions and support related to the installation and maintenance of computers, systems, software, applications, printers, peripherals, and related equipment. The ideal candidate should be able to troubleshoot problems, perform diagnostics, and resolve technical issues in a timely and efficient manner. This includes supporting a broad range of technologies and applications related to the resort's point of sale systems and daily business operations.

Excellent customer service skills are required to provide responsive service to fellow staff, outside vendors, and end users, ensuring that the department establishes and maintains cooperative working relationships.

• Manage user support requests received via phone calls, emails and in person inquiries regarding problems with the resort POS systems, Windows and Mac client computers.
• Utilize the Fresh service system to track and resolve issues in a timely manner. Maintaining written documentation of issues and their resolutions.
• Troubleshoot a variety of hardware and software issues.
• Work closely with other IT Team members and tech support vendors to ensure timely and accurate resolution of user requests.
• Perform first level problem assistance and/or resolution of client issues or provide issue escalation to other IT Team members as necessary.
• Learn fundamental operations of commonly used software, hardware and other equipment. Daily responsibilities of software and hardware support include Microsoft Windows Client Operating System and the Office suite, RTP POS, Axess RFID gate controls, Apple and Android smartphones.
• Maintain a commitment to providing excellent customer service in a fast-paced and sometimes demanding environment.
• Configuring and installing new hardware and software systems as required.
• Onboard & offboarding users accounts via Cayosoft and other user-specific applications.
• Provide support during system outages/interruptions and maintain contingency operations until full recovery is achieved.
• Meet weekly and as needed with the resort IT Team to discuss trends of inquiries and collaboration on outstanding issues.
• Supplement and update existing IT technical documentation and procedures.
• Travel to worksites to solve issue as needed.
• Other duties as assigned.

• POS - point of sale experience, RTPOne (Resort Technology Partners), Mi9 Retail
• Hotel property management software - Springer Miller Systems
• Credit card terminal management - installation, troubleshooting, Freedom Pay & Shift4
• Teams, Sharepoint, One Drive and other Microsoft software solutions
• KACE Systems Management Appliance
• Cayosoft…