Senior Engineering Manager, Engineering Operations

Senior Engineering Manager, Engineering Operations –
Location:
San Ramon, CA;
Reno, NV

Are you a data‑driven leader who thrives on turning operational chaos into streamlined excellence? Do you enjoy guiding cross‑functional teams to scale observability, incident response, and financial telemetry in complex environments? Are you excited to harness AI tools to automate and elevate how engineering teams deliver, monitor, and optimize software systems? If so, we invite you to be a part of our innovative team.

As the Senior Engineering Manager for Engineering Operations at Ridgeline, you will lead a high‑impact team that ensures our platform is reliable, observable, and cost‑effective s role is responsible for defining and executing our strategy around incident response, Fin Ops, and system‑wide telemetry, enabling Ridgeline’s engineering and business leaders to make critical decisions with confidence. Your work will improve visibility, reduce friction, and unlock proactive insights across the organization.

You’ll leverage cutting‑edge technologies—including AI tools like Git Hub Copilot and ChatGPT—to elevate operational excellence and drive efficiency throughout Ridgeline’s technical ecosystem.

At Ridgeline, how we work matters as much as what we build. Ridgeliners act like owners, choose growth over comfort, and communicate with transparency. We assume positive intent, bias toward action, and bring solutions—not just problems. We celebrate wins, learn from setbacks, and thrive in a resilient, collaborative, high‑performing culture. If this excites you, we’d love to meet you.

You must be work authorized in the United States without the need for employer sponsorship.

• Lead and evolve Ridgeline’s observability and telemetry ecosystem to ensure critical metrics are trustworthy, actionable, and widely adopted
• Define and execute the company‑wide incident management strategy, enabling rapid response and continuous learning
• Drive cost optimization and forecasting by scaling our Fin Ops practice with integrated usage and financial telemetry
• Collaborate with Site Reliability Engineering (SRE) to create cross‑system observability standards and ensure consistency in logs, metrics, tracing, and cost data
• Build a unified metrics platform that combines operational, financial, and organizational performance data for real‑time executive decision‑making
• Identify, automate, and eliminate high‑frequency operational tasks using AI, reducing toil and increasing focus on continuous improvement
• Define, track, and communicate KPIs for system reliability, operational efficiency, and infrastructure cost‑effectiveness
• Mentor and grow a diverse team of engineers, fostering a culture of ownership, learning, and transparency

• 10+ years of experience in SRE, infrastructure, or technical operations, including 3–6 years in a leadership role
• Expertise in observability platforms like Datadog, Prometheus, ELK, or Open Telemetry
• Experience integrating technical telemetry with business metrics and cost models (e.g., cost‑per‑customer, MTTR, unit metrics)
• Proven success scaling incident management frameworks and post‑mortem processes
• Proficiency with SQL, data modeling, or BI tools like Looker or Tableau
• Strong collaboration skills and the ability to communicate technical insights to executive audiences
• Calm, effective communicator who performs well under pressure and in incident response environments
• Passion for continuous improvement, resilience, and mentorship

• Prior experience in the Fin Tech or SaaS industry
• Familiarity with AI/ML solutions in observability and operations
• Experience managing infrastructure in a cloud‑native environment (e.g., AWS, Kubernetes)

Ridgeline is the industry cloud platform for investment management. It was founded by visionary tech entrepreneur Dave Duffield (co‑founder of both People Soft and Workday) to apply his successful formula of solving operational business challenges with bold innovation and human connectivity to the unique needs of the investment management industry. Ridgeline started with a clean sheet of paper and a deep bench of experts bound by a set of…