IT Help Desk; L1 Onsite to Reno,NV

IT Help Desk (L1) Technician (Entry Level)

Location: Reno, NV 89512

Employment Type: On-site

Contract Duration: 10 months

Job Overview: We are seeking a motivated and customer-focused Level 1 Technician to join our IT support team on a 10-month contract. This is an excellent entry-level opportunity for individuals eager to build a career in information technology while supporting enterprise-level users and systems.

Key Responsibilities:

• Provide excellent customer service and first-level technical support to end users
• Communicate clearly and professionally with users and team members
• Install, configure, and support software, hardware, and peripheral devices
• Perform basic troubleshooting of user issues (desktop, laptop, peripherals)
• Assist with inventory tracking and control of IT equipment
• Escalate issues appropriately while documenting resolutions accurately
• Demonstrate a strong willingness to learn, grow, and adapt in a fast‑paced environment

Required Qualifications:

• Associate’s degree in Information Technology or a closely related field OR
• Two (2) years of full‑time experience in a technology‑related role OR
• An equivalent combination of education and relevant experience
• Basic understanding of helpdesk operations and IT support concepts
• Strong communication skills and a customer‑service mindset

Preferred

Skills:

• Familiarity with Windows operating systems and basic networking concepts
• Experience with ticketing systems or IT inventory tools
• Ability to work independently and as part of a team

Seniority Level: Entry level

Job Function: Information Technology

Industries: Software Development