Operations Support Analyst

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The Operations Support Analyst is responsible for maintaining, updating, and supporting system tables, user access, and reporting for proprietary and third‑party applications.

• Timely, accurate, and thorough completion of data entry, table maintenance, documentation, user access, and assigned administrative tasks.
• Effective communication and collaboration with clients, business units, and internal resources to ensure application data and access is accurate and complies with company standards and service level agreements.
• Effective tracking, reporting, and management of application updates, new customer onboarding, system issues, and projects.

• Process system updates and changes from service agreements, rate tables, and other customer documents per quality guidelines.
• Review updates, changes, and data for accuracy, duplicate records, and potential issues.
• Prepare and deliver periodic and ad‑hoc reports to identify discrepancies, perform audits, and assist with operational and root cause analysis.
• Research, document, and resolve or elevate discrepancies, errors, and system issues using standard operating procedures. Monitor, analyze, and elevate issues appropriately.
• Provide training, guidance, and support to internal and external users on assigned applications and integrations.
• Create and manage alerts, reports, and document libraries for assigned applications.
• Perform user account and password maintenance on assigned applications.
• Prepare detailed project plans and ensure timely completion and achievement of project deliverables.
• Prepare, update, and maintain work instructions and job aids for assigned applications.
• Coordinate and assist with corporate helpdesk and IT service requests.
• Assist with customer onboarding and testing of application enhancements, upgrades, and implementations.
• Update schedule, logs, and tasks daily. Provide reports as requested.
• Other duties as assigned.

• High school diploma or equivalent (HSED) required
• Associate degree or college‑level coursework in Computer Science or related field preferred

• 2+ years’ experience in an Application/Helpdesk Support or related position required
• Experience with Supply Chain, Transportation, Logistics, or similar industry enterprise software systems preferred

• Knowledge of web‑based application database and table structures.
• Proficient at navigating computer systems and web‑based applications.
• Ability to enter and review data with a high degree of accuracy.
• Ability to communicate clearly with excellent verbal, written, and listening skills.
• Ability to translate technical instructions and jargon into business terms accessible to wide range of skill levels.
• Ability to work as an individual contributor and as a valued participant in a team based environment.
• Demonstrated ability to maintain confidentiality, with tact and discretion.
• Ability to set priorities and complete assignments within established time frames.
• Ability to understand, interpret, and apply policies, procedures, and regulations.
• Excellent customer service skills with the ability to develop effective professional relationships.
• Ability to identify problems, evaluate alternatives, and recommend solutions.
• Demonstrated proficiency with Microsoft Office products at the following levels:
  Word, Outlook, SharePoint – Basic level of skill;
  Excel – Intermediate level of skill

• Delivers Results – Rigorously drives self and others to achieve high levels of individual and organization performance.
• Focuses on the Customer & Market – Continuously evaluates what is important to the customer/client and develops products or solutions that exceed expectations.
• Makes Sound Business Decisions – Makes timely and well‑informed decisions that advance critical priorities, capitalize on new opportunities, and resolve problems.
• Practices our Values – Supports and models The Pasha Way; conduct reflects Excellence, Honesty, Integrity, Innovation and…