Data Center Technician; On-site

Join to apply for the Data Center Technician (On-site) role at Trace3

Under the general direction of the Lead, Data Center Services, the Data Center Technician will physically support and provide remote-hand services to customers.

*** This is a Contractor position with a 100% Onsite requirement ***

Data Center Infrastructure & Cabling: 30%

• Support the day-to-day operations of the data center and execute various projects.
• Perform analysis and consulting of customers' IT infrastructure hardware in production; conduct a walkthrough with the customer to determine the ability to deliver the project.
• Install and manage structured cabling infrastructure projects.
• Elicit Data Center infrastructure requirements from clients.
• Install, terminate, test, and label all cross-connects (copper and fiber) in the data center in accordance with standard operating procedures.
• Perform preventative maintenance and repairs by troubleshooting cabling system issues.
• Troubleshoot and address physical issues.
• Create straight-through, crossover, and console cables.
• Install or move shelves, power strips, rails, cable management, servers, switches, and other equipment as required.

Compute/Network/Storage support: 30%

• Identify and report problem devices. Replace defective parts as directed.
• Visually inspect equipment for errors or unusual noises.
• Assist in performing infrastructure readiness tests.
• Configure OOB (out-of-band) management interfaces on various devices for remote access (compute, storage, and networking).
• Test and validate remote accessibility to the customer computer, server, and/or network system.
• Monitor and perform ongoing maintenance on servers and network equipment.
• Upgrade internal system components, including CPUs, memory, hard drives, and network cables.
• Create and maintain service desk documentation.

Asset Management: 20%

• Provide a plan, unpack received items, identify parts, and dispose of all non-essential items. Must report results and give recommendations.
• Ensure that power tests and reports on all incoming products are conducted before they are moved to the data center floor, per practices.
• Digitally scan all incoming paperwork, transmit results, and proactively provide recommendations on gaps.
• Input all device locations and cable connections into a customer-defined database.
• Record all received products into a customer-defined database (including asset tags information, product manufacturer, model, and serial number).
• Consult and conduct inventory control. Compare received products to the packing slip and report discrepancies.
• Identify customer-defined spare parts and keep them in an inventory-controlled area. Recommend changes.

Other: 20%

• Maintain a high level of customer satisfaction.
• Review work orders proactively and as post-work quality assurance to ensure requests are handled appropriately.
• Actively participate during the service transition phase to perform knowledge transfer and documentation.
• Develop documentation to maintain accurate records of customer computer, server, and network systems.
• Accept, fulfill, and report status via the ticketing system, time reports, and email processes.
• Escort vendors and repair technicians as requested by the customer.
• Perform crisis management in critical situations or during major service outages.
• Communicate with stakeholders according to SLAs (service level agreements).
• Perform root cause analysis.
• Follow the Company's best practices and Standard Operating Procedures.
• May perform other duties as assigned by supervisor.

• A minimum of one to three years’ experience in a technical or data center support role.
• CompTIA, A+, BICSI or similar certification is preferred.
• Good understanding of the OSI model.
• Good command of written and spoken English. Excellent customer service skills.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, etc.).
• Must have a strong attention to detail.
• Participation in an on-call rotation for after-hours support.

Actual salary will be based on a variety of factors, including location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic…