Director of User Experience

Description & Requirements

Maximus is currently seeking a Director of User Experience to join our dynamic, matrixed team dedicated to delivering outstanding user-centered experiences across both digital and analog channels for our government customers across our state and local and federal businesses in the United States, Canada, UK, and Saudi Arabia.

As a trusted partner to governments across the globe, Maximus helps reimagine how public services are delivered amid complex technology, health, economic, environmental, and social challenges.

This is a hybrid role based in Princeton, NJ. You must live within a commutable distance of the office and regularly work on-site.

• Direct the writing, design, translation, review, and testing of print and digital program materials.
• Direct planning, staffing, budgeting, schedules, delivery, and quality to meet business requirements.
• Develop and recommend innovative methods, techniques, and criteria for project execution.
• Coach project teams, manage assignments / schedules, and ensure successful completion of tasks.
• Review project deliverables to ensure compliance with acceptance criteria and contract requirements.
• Provide accurate and timely communication of risks, issues, and mitigation plans.
• Develop and maintain project plan, meeting agendas / minutes, status reports, and financial tracking.
• Build relationships and grow trust with clients, stakeholders, other departments, and digital team.
• Influence others to accept and follow policies, procedures, practices and approaches.

• Conceptualize and execute design across digital channels, translating complex government policies into compelling experiences.
• Provide thought leadership and collaborate with cross-functional teams to drive experience direction.
• Lead the creation of deliverables including information architectures, sitemaps, wireframes, prototypes, personas, user journeys, service blueprints, and process flows.
• Collaborate with product managers and other designers to define, prioritize, and solve problems.
• Make strategic design and user-experience decisions related to core, and new, functions, and features.
• Manage relationships with external partners, freelancers, and vendors, as needed.
• Support business development through estimation, solutioning, and high-level staffing plans.
• Partner with cross-functional teams-including product managers, designers, and peers in creative content-to align experience design with platform capabilities, content strategy, and delivery excellence.
• Champion the adoption of emerging UX trends, tools, and best practices to continuously improve design standards and methodologies.
• Leverage insights and analytics into every stage of decision-making to deliver inclusive, user-centered experiences that drive engagement, outcomes, trust, and compliance.
• Facilitate client discussions and workshops, lead critiques, and coach fellow designers using methodologies grounded in design thinking, lean, and agile to help solve complicated problems in a cost effective, rapid and precise manner.

• Bachelor's degree in related field required.
• 10-12 years of related professional experience required.
• Minimum 2 years experience managing a department of professional level employees.
• Proficient in Microsoft Project.

• 10 years designing web, mobile, social, and interactive experiences through full development cycles in discovery, concepting, prototyping, testing, and delivery.
• 5 years of demonstrated success leading in a client-facing role agency or consultancy.
• Expert proficiency with modern design tools, prototyping, and collaboration platforms.

• Proven track record building inclusive, high-performing creative teams.
• Experience in government, healthcare, financial, or other regulated sectors.
• Advanced degree in user experience, information design, human computer interaction, interaction design, computer science, or information technology.
• Knowledge of UI design patterns including SPA, RIA, and AI / chat / voice interfaces.

EEO Statement

Maximus is an…