Technical Support Technician

About Us:

Rex Moore continues to be powered by amazing employees just like you for over 100 years. Together we are building a world that is safe, comfortable, and sustainable. Our diverse team of experts spreading to National territories create innovative, integrated solutions to make cities more connected, buildings more intelligent and environments more comfortable and secure.

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About Rex Moore Group, Inc.

- You Tube Job  Overview:

The Technical Support Technician is a hands-on technical role responsible for supporting and maintaining the organization’s IT infrastructure, with a strong focus on Windows-based environments, Active Directory, and networking fundamentals. This position provides technical support for end-users, troubleshoots hardware and software issues, and ensures smooth daily IT operations. The role works with the guidance of the IT Support Lead, contributing to system stability and process improvements.

Key Responsibilities and Essential Tasks Windows & Networking Support Provide L1/L2 support for Windows 10 & Windows 11 workstations, including setup, configuration, and troubleshooting

Manage and support Active Directory (AD), including user accounts, group policies, and access permissions

Assist with Windows Server 2019 and newer environments, including authentication, security policies, and directory services

Troubleshoot network-related issues, including DNS, DHCP, VPN connectivity, file shares, and remote access problems

Support Microsoft Office 365 applications, ensuring proper integration with the Windows environment

Monitor and maintain user access controls, ensuring compliance with IT security policies

System & Endpoint Management Perform device imaging, software installations, and system updates in coordination with IT leadership

Maintain Windows-based desktop and laptop environments, ensuring system performance and stability

Utilize ITSM tools (e.g., Service Now, Manage Engine) for ticket tracking and support request management

Assist with patch management, ensuring operating system and software security updates are applied timely

Work with IT leadership to troubleshoot Windows domain-related issues, such as login failures and security policies

Document network configurations, user access procedures, and IT troubleshooting guides to improve response times response times

Process Documentation & IT Improvements Assist in creating and maintaining technical documentation, SOPs, and troubleshooting guides

Identify and escalate recurring issues to IT Support Lead for further analysis and resolution

Provide feedback on IT processes, suggesting improvements for system performance and end-user experience

Participate in IT projects related to Windows environment optimization, AD restructuring, and automation initiatives

What's in it for You?

We're growing and need people excited about honing their craft and developing their career. If you're ready to push your skill level, learn something new every day, and be part of tomorrow's energy source, join the Rex Moore Family.

Some of the benefits you may be eligible for as an employee are:

Health Benefits
401(k) with Company Match Life and Disability Benefits Paid Holidays & Paid time off Access to multiple types of training

Opportunities for Self-development and Career Progression Wellness Benefits & Employee Assistance Program Family Leave (Maternity, Paternity)
Tuition Reimbursement Program Apprenticeship Program Career Advancement:

At Rex Moore, we provide amazing job opportunities for growth with competitive salaries and benefits in an exciting, dynamic, fast-paced, and fun workplace environment. Are you looking to build a strong career? Then we have an opportunity for you!

Compensation:

Rex Moore pays hourly/salary rates…