IT Technician - User Services

The University of Nevada, Reno is recruiting for an IT Technician 5 position within the Office of Information Technology (OIT) – User Services.
This position does not provide layoff rights and is contingent upon funding. The technician will work as a member of the Endpoint Services unit and will be responsible for supporting and managing endpoint devices across the University’s central campus and offsite locations.

This includes the deployment, configuration, maintenance, troubleshooting, and lifecycle management of OIT-managed computing devices and peripherals, including computers, laptops, printers, and other related technologies.

Responsibilities may include troubleshooting hardware, software, and operating system issues; installing and configuring software; managing endpoint connectivity and peripheral devices; and supporting applications such as Microsoft Office, Adobe Creative Cloud, ESRI, Autodesk, and other enterprise technologies.

This position is called upon to transport equipment to various physical locations, work on a bench in the shop area, and perform on-site repairs when possible.

Duties also include evaluating and recommending replacement parts and hardware upgrades for institutionally owned equipment; performing equipment relocations, replacements, and modifications; deploying new endpoint devices using established imaging, configuration, and management processes; coordinating deployments with department personnel; performing data transfers in accordance with University, OIT, and departmental data security requirements; and advising departments on University-approved surplus procedures to ensure the secure disposition of institutional data and equipment.

The position also supports device lifecycle management activities and shared computing environments, including instructional labs, classrooms, and other institutional technology spaces.

• Graduation from high school or equivalent education and two (2) years of IT work experience in the installation, maintenance, and repair of network workstation hardware and software; OR One (1) year of relevant experience as an IT Technician 4 in Nevada State service; OR An equivalent combination of education and experience as described above.
• A valid Class “C” driver’s license or higher operator’s license is required at the time of appointment and as a condition of continuing employment.

• Experience with Microsoft Intune (Endpoint Manager), Microsoft Endpoint Configuration Manager (formerly SCCM), JAMF, Active Directory, Group Policy Management (GPMC), Deep Freeze, and Lab Stats.
• Experience deploying, managing, and troubleshooting Windows endpoint devices in an enterprise environment, including Power Shell scripting and automation to support deployment, configuration, reporting, and operational efficiency.
• Experience with operating system deployment, software packaging, endpoint security practices, and device lifecycle management.
• Experience supporting large-scale endpoint environments, including shared computing labs, classrooms, and other institutional technology spaces.

The typical work schedule is Monday through Friday from 8:00 am to 5:00 pm; this is subject to change based on organizational needs.

Grade Grade 34 (Entry: Step 01 $ 30.16/hr.

- Step 05 $ 35.81) In classified service, salary is in Grade and Step. The Step is determined based on the Nevada Administrative Code. Salary placement above a Step 01 at initial appointment is determined based on the recruitment, the candidate’s qualifications, internal equity and budgets. A request to accelerate salary must be approved by Human Resources and abide by the Nevada Administrative Code.

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