Data Center Technician L2 – GPU Specialist

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market.

The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and Service Now. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short‑term and long‑term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity.

Through our key technology partnerships and our people‑first approach, Milestone continues to deliver industry‑leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

The Data Center Operations Technician II – GPU Specialist is responsible for supporting and maintaining highly available GPU‑based compute environments, engineering labs, and data center infrastructure. This role partners closely with hardware, software, QA, and systems engineering teams to deploy, troubleshoot, and optimize next‑generation computing platforms. The ideal candidate combines strong data center operations experience with a deep understanding of GPU technologies, server hardware, Linux/Windows administration, and large‑scale test infrastructure.

Key Responsibilities

Compute Farm & Infrastructure Operations

• Manage and maintain a high‑performance compute farm consisting of builders, packagers, testers, and supporting infrastructure.
• Monitor system health, availability, and performance to ensure operational excellence and SLA compliance.
• Lead system recovery efforts and incident response activities to minimize downtime and restore services quickly.
• Support deployment, configuration, and lifecycle management of GPU servers, workstations, and test systems.
• Perform rack, stack, cabling, hardware installation, and equipment decommissioning activities within the data center.

Engineering Support

• Collaborate closely with system architects, hardware engineers, software engineers, QA teams, and platform operations teams to develop, test, debug, and release next‑generation products.
• Troubleshoot hardware, software, networking, and infrastructure issues impacting engineering and validation environments.
• Provide technical support for GPU systems, PCBs, servers, storage systems, and network‑connected devices.
• Assist engineering teams with validation, benchmarking, and deployment activities for new technologies and platforms.

Process Improvement & Documentation

• Gather operational metrics and performance data to identify trends, risks, and improvement opportunities.
• Develop, maintain, and enhance Standard Operating Procedures (SOPs), runbooks, and technical documentation.
• Drive continuous improvement initiatives that increase availability, throughput, operational…