Service Engineer

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

McCarran, NV

We are seeking an experienced On-Site Service Engineer to provide hands‑on support for enterprise data center servers and hardware environments, including next‑generation AI infrastructure. This is a hands‑on server hardware installation, troubleshooting, repair, and break/fix role. The ideal candidate will have direct experience diagnosing, repairing, replacing, and maintaining enterprise server hardware in a data center, field service, or customer‑facing environment.

Prior AI infrastructure experience is not required. Strong enterprise server and data center hardware experience is the priority.

• Work Schedule:
  
  Monday-Friday, 08:00 AM - 05:00 PM
• Shift Flexibility:
  May occasionally require different shift hours
• On-Call Support:
  Required
• Travel:
  No
• Work Authorization: U.S. citizenship required
• Commute Requirement:
  Candidates must be within a 45‑minute commute of the work location unless relocation is pre‑approved.
• Team Coordination:
  Weekly touchpoint calls with the client team are required after the engagement begins.

• Provide on‑site technical support for Dell Power Edge and other enterprise server hardware.
• Diagnose and resolve server hardware failures and system issues to minimize customer downtime.
• Perform hands‑on hardware installation, removal, replacement, and repair of memory/DIMMs, CPUs/processors, power supplies, fans and cooling components, hard drives/SSDs, RAID/HBA components, NICs, PCIe components, GPUs, accelerator hardware, motherboards, and other server components.
• Perform rack‑and‑stack activities, server installation, cabling, component swaps, and hardware configuration.
• Troubleshoot issues involving server hardware, BIOS/firmware, operating systems, and hardware diagnostics.
• Perform firmware and BIOS updates and use server management tools such as Dell iDRAC or comparable platforms.
• Execute reactive break/fix services and preventive maintenance according to established procedures.
• Troubleshoot and isolate hardware failures using documented diagnostic procedures and technical resources.
• Work directly with customers and internal technical teams to communicate service status, troubleshoot issues, and drive resolution.
• Document service activities, hardware replacements, troubleshooting steps, and resolutions accurately.
• Escalate complex technical issues when appropriate.
• Participate in on‑call rotations and provide extended coverage as required.

• 3+ years of hands‑on experience supporting enterprise servers, data center hardware, or similar infrastructure.
• Direct experience physically working on server hardware, including installation, removal, diagnosis, repair, and component replacement.
• Experience troubleshooting and replacing components such as memory, CPUs, power supplies, storage, RAID/HBA, NICs, fans/cooling systems, PCIe components, or GPUs.
• Experience working with rack‑mounted enterprise servers in a data center, field service, or customer environment.
• Strong understanding of server hardware architecture and troubleshooting methodologies.
• Experience with hardware diagnostics, BIOS/firmware, and server management tools.
• Familiarity with Linux or similar operating systems.
• Strong troubleshooting and problem‑solving skills, with the ability to diagnose hardware issues independently.
• Ability to work independently in a customer‑facing environment.
• Strong communication skills for explaining technical issues and resolutions to customers and internal teams.
• Ability to lift up to 50 lbs. and support flexible…