IT Desktop Support; entry​/assoc level

Onsite position.

Pay: $31/hour

Duration:3 months with extensions based on performance

The role will provide basic, on-site Level 1 IT support. This includes helping users troubleshoot common Outlook and Windows issues, assisting with general computer problems, setting up laptops for new hires, and helping them log in for the first time.

• Provides quality customer support to end users.
• Provides technical support for personal computers and peripherals. Installs, troubleshoots, services, and repairs personal computers including software, hardware and peripheral devices such as printers, monitors, etc.
• Connects personal computers and to existing data networks.
• Monitors assigned queues and responds to service desk tickets, and enters relevant fix information to be used for root cause analysis; appropriately hands off tickets to Level 3 (applications or infrastructure experts) as required.
• Maintains trouble logs, including wireless, VPN, and Hotspot connections.
• Instructs users in the basic usage of personal computers. Investigates information, network, and communications needs of users and makes recommendations regarding software and hardware purchases.
• Makes recommendations for the continuous improvement of IT processes and systems for the betterment of the user experience / elimination of core issues.
• Performs voice over internet protocol, and network software configuration, desktop engineering including, Windows OS, Mac OS, etc.

• High School Diploma required.
• College education or relevant IT certifications preferred
• 1+ year of IT Support/Desktop Support/Help Desk experience required (open to less experience with relevant IT college education)
• Experience with troubleshooting hardware, software, network, and related technical issues.
• Familiarity with ticketing systems preferred.

#LI-JC1