Community Manager

Community Manager

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As a Community Manager, you will be responsible for the day-to-day servicing of the Association and homeowners by providing exceptional service through project management and operational oversight for the multi-million-dollar corporation.

Through effective multi-tasking, the Manager is responsible for employee development within the overall staffing needs of the operations as well as prompt communications to the board (and owners) on necessary topics and issues through established procedures of First Service and the Association. It also includes maintaining constructive relationships with the Boards and/or ensuring the continuity and profitability of the relationship with First Service.

Compensation: $70,000-$85,000 annually. First Service Residential will compensate the successful candidate per the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.

• Serves as the primary point person for the Management Company and board as it relates to all aspects of the association.
• Work proactively to limit complaints and issues, but if problems arise work promptly to mediate and resolve with applicable parties.
• Assist in the long-term planning of the association by bringing forward ideas, recommendations, and best practices to the board for consideration.
• Works directly with the Board President to ensure the Board is kept current in association operations and serves as a liaison for communication needs between the board and owners.
• Creates and distributes board packets for the board and executive meetings by the Friday before a scheduled meeting.
• Monitors the unit count to ensure proper areas are being assessed with the appropriate fees.
• Updates and monitors the user count reports, including the email authorization list.
• Assists in the coordination of information and communication with the master association, country club, and other sub-associations for synergy.
• Assists in the oversight and communication between large vendors including but not limited to landscaping.
• Actively monitors all financial aspects of the association.
• Submits and approves invoices, check requests, etc. for association vendors on a weekly basis for board approval.
• Submits monthly reports for cash transactions as they relate to the point-of-sale system. Cash deposits are done weekly as assigned.
• Reviews monthly financial statements and submits necessary reports to the Board and finance committee on operational influences.
• Creates annual draft budget to submit to the finance committee for review and editing based on scheduled budget workshops.
• Oversees the reserve study process to ensure necessary components are included and updated correctly.
• Directly oversees Assistant Manager of Compliance to ensure consistency for compliance needs.
• Monitors compliance inspections through periodic community drives, review of minutes, running of reports, and communication with the compliance team.
• Monitors the aesthetic guidelines process, approvals, and variances as handled by the committee to ensure consistent standards are maintained.
• Ensures the community variance map is maintained for easy tracking of unique circumstances throughout the community.
• Assists in the monitoring of maintenance needs as it relates to repairs, replacements, and general oversight of assets of the association.
• Ensures preventative maintenance needs are completed.
• Directly oversees Lifestyle/Fitness Coordinators to ensure maximum efficiency and results in operations.
• Monitors lifestyle operations through regular property walks around the facility, active involvement with management staff, and attendance at various functions.
• Ensures adequate programming is planned and implemented for all members of the association while meeting budgetary expectations.
• Ensure all expense control systems…